Making our business count

We try to do the right things for our customers and our people. And we recognise that our success depends on it.

Our goal is to:

• Put our customers at the heart of everything we do.
• Provide a great place to work for our people.

To achieve this, we must:

• Play our part in the UK economy.
• Deepen our customer relationships.
• Improve our employees' work experience.

At the end of 2009 we had 21.3 million active mobile customers, 591,000 broadband customers and 11,307 permanent UK-based employees.

This section covers:

Our economic impact

Our customers

Our people

Our supply chain