Corporate responsibility report 2003 Introduction What mobile can do Our performance Understanding your opinions Downloads Report site map GRI index Assurance statement		We have chosen an integrated approach in benchmarking and measuring our corporate responsibility performance. We have opted to use the Business in the Community (BITC) reporting guidelines as the framework for this report and for our wider reporting activities. In addition, to ensure that we have covered all the essential areas, we have also incorporated the Global Reporting Initiative (GRI) reporting guidelines to provide us with sub-categories not dealt with by the BITC guidelines. And we have added Health as a category of our own because we see it as important to the business. The GRI reporting framework requires that we present quantitative data covering numerous subject areas. In those places where we do not measure our performance, we have tried to illustrate our performance through qualitative information and case studies. Vision and strategy Governance structure and management systems Economic performance indicators Environmental performance indicators Social performance indicators, Labour practices and decent work Human rights Society Product responsibility   This indicator is covered by the report   This indicator is not covered by the report   This indicator is partly covered by the report  Category  Status  GRI Reference  Web page and commentary  Vision and strategy   1.1 Statement of the organisation's vision and strategy regarding its contribution to sustainable development. - Introduction - Our approach - Understanding your opinions - Key questions answered - Targets and objectives - Business Principles Profile 1.2 Statement from the CEO (or equivalent senior manager) describing key elements of the report. - Introduction - Our approach - Understanding your opinions   2.1 Name of reporting organisation. - Group overview   2.2 Major products and services. - Group overview   2.3 Operational structure of the organisation. - Group overview   2.4 Description of major divisions, operating companies, subsidiaries, and joint ventures. - Group overview - mmO2 Annual Report 2003   2.5 Countries in which the organisation‘s operations are located. - Group overview   2.6 Nature of ownership; legal form. - mmO2 Annual Report 2003   2.7 Nature of markets served. - Group overview   2.8 Scale of the reporting organisation. - Group overview - mmO2 Annual Report 2003   2.9 List of stakeholders, key attributes of each, and relationship to the reporting organisation. - Understanding your opinions Report scope 2.1 Contact person(s) for the report. - Feedback   2.11 Reporting period (e.g., fiscal/calendar year) for information provided. - Our approach   2.12 Date of most recent previous report (if any). N/A   2.13 Boundaries of report. - Our approach   2.14 Significant changes in size, structure, ownership, or products/services that have occurred since the previous report. - Group overview - Our approach   2.15 Basis for reporting on joint ventures, partially owned subsidiaries, leased facilities, outsourced operations, and other situations that can significantly affect comparability from period to period and/or between reporting organisations. N/A   2.16 Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. N/A Report profile 2.17 Decisions not to apply GRI principles or protocols in the preparation of the report. - Our approach   2.18 Criteria/definitions used in any accounting for economic, environmental, and social costs and benefits. *   2.19 Significant changes from previous years in the measurement methods applied to key economic, environmental, and social information. N/A   2.20 Policies and internal practices to enhance and provide assurance about the accuracy, completeness, and reliability that can be placed on the sustainability. - Our approach - Environment and sustainanbility - Workplace - Assurance statement   2.21 Policy and current practice with regard to providing independent assurance for the full report. - Assurance statement   2.22 Means by which report users can obtain additional information and reports about economic, environmental, and social aspects of the organisation‘s activities, including facility-specific information (if available).    Category  Status  GRI Reference  Web page and commentary  Governance structure and management systems   3.1 Governance structure of the organisation, including major committees under the board of directors that are responsible for setting strategy and for oversight of the organisation. - Our approach - Corporate governance - mmO2 Annual Report 2003   3.2 Percentage of the board of directors that are independent, non-executive directors. - Corporate governance   3.3 Process for determining the expertise board members need to guide the strategic direction of the organisation, including issues related to environmental and social risks and opportunities. - Our approach   3.4 Board-level processes for overseeing the organisation‘s identification and management of economic, environmental, and social risks and opportunities. - Our approach   3.5 Linkage between executive compensation and achievement of the organisation‘s financial and non-financial goals. - Our approach   3.6 Organisational structure and key individuals responsible for oversight, implementation, and audit of economic, environmental, social, and related policies. - Our approach - Environment and sustainanbility - Workplace   3.7 Mission and values statements, internally developed codes of conduct or principles, and polices relevant to economic, environmental, and social performance and the status of implementation. - Business Principles   3.8 Mechanisms for shareholders to provide recommendations or direction to the board of directors. - Corporate governance   3.9 Basis for identification and selection of major stakeholders. - Understanding your opinions   3.10 Approaches to stakeholder consultation reported in terms of frequency of consultations by type and by stakeholder group. - Understanding your opinions   3.11 Type of information generated by stakeholder consultations. - Understanding your opinions - Key questions answered   3.12 Use of information resulting from stakeholder engagements. - Workplace - Health - Environment and sustainanbility   3.13 Explanation of whether and how the precautionary approach or principle is addressed by the organisation. - Our approach - Health   3.14 Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organisation subscribes or which it endorses. - Understanding your opinions   3.15 Principal memberships in industry and business associations, and/or national/international advocacy organisations. - Understanding your opinions   3.16 Policies and/or systems for managing upstream and downstream impacts. - Marketplace - Environment and sustainanbility   3.17 Reporting organisation‘s approach to managing indirect economic, environmental, and social impacts resulting from its activities. - Community   3.18 Major decisions during the reporting period regarding the location of, or changes in, operations. - Group overview - Workplace   3.19 Programmes and procedures pertaining to economic, environmental, and social performance. - Our approach - Environment and sustainanbility - Workplace - Assurance statement   3.2 Status of certification pertaining to economic, environmental, and social management systems. - Marketplace - Workplace **  Category  Status  GRI Reference  Web page and commentary  Economic performance indicators Customers EC1 Monetary flow indicator: Net sales. - mmO2 Annual Report 2003 - Group overview   EC2 Geographic breakdown of markets. - Group overview   EC3 Cost of all goods, material, and services purchased. - mmO2 Annual Report 2003 Suppliers EC4 Percentage of contracts that were paid in accordance with agreed terms, excluding agreed penalty arrangements. - Marketplace Employees EC5 Total payroll and benefits (including wages, pension, other benefits, and redundancy payments) broken down by country or region.   Providers of capital EC6 Distributions to providers of capital broken down by interest on debt and borrowings, and dividends on all classes of shares, with any arrears of preferred dividends to be disclosed. - mmO2 Annual Report 2003   EC7 Increase/decrease in retained earnings at end of period. - mmO2 Annual Report 2003 Public sector EC8 Total sum of taxes of all types paid broken down by country. - mmO2 Annual Report 2003   EC9 Subsidies received broken down by country or region.     E10 Donations to community, civil society, and other groups broken down in terms of cash and in-kind donations per type of group. - Community ***  Category  Status  GRI Reference  Web page and commentary  Environmental performance indicators EN1 Total materials used other than water, by type.     EN2 Percentage of materials used that are wastes (processed or unprocessed) from sources external to the reporting organisation.   Energy EN3 Direct energy use segmented by primary source. - Environment and sustainanbility   EN4 Indirect energy use. Report on all energy used to produce and deliver energy products purchased by the reporting organisation (e.g. electricity or heat).     EN17 Initiatives to use renewable energy sources and to increase energy efficiency. - Environment and sustainanbility Water EN5 Total water use. - Environment and sustainanbility Biodiversity EN6 Location and size of land owned, leased, or managed in biodiversity-rich habitats.     EN7 Description of the major impacts on biodiversity associated with activities and/or products and services in terrestrial, freshwater, and marine environments. - Environment and sustainanbility   EN25 Impacts of activities and operations on protected and sensitive areas. - Environment and sustainanbility Emissions, effluents, and waste EN8 Greenhouse gas emissions. - Environment and sustainanbility   EN9 Use and emissions of ozone-depleting substances. - Environment and sustainanbility   EN10 NOx, SOx, and other significant air emissions by type.     EN11 Total amount of waste by type and destination. - Environment and sustainanbility   EN12 Significant discharges to water by type. N/A   EN13 Significant spills of chemicals, oils, and fuels in terms of total number and total volume. - Environment and sustainanbility Suppliers EN33 Performance of suppliers relative to environmental components of programmes and procedures described in response to Governance Structure and Management Systems section. - Environment and sustainanbility Products and services EN14 Significant environmental impacts of principal products and services. - Environment and sustainanbility   EN15 Percentage of the weight of products sold that is reclaimable at the end of the products’ useful life and percentage that is actually reclaimed. - Recovering - Environment and sustainanbility Compliance EN16 Incidents of and fines for non-compliance with all applicable international declarations/conventions/treaties, and national, sub-national, regional, and local regulations associated with environmental issues. - Environment and sustainanbility  Category  Status  GRI Reference  Web page and commentary  Social performance indicators, Labour practices and decent work Employ- ment LA1 Breakdown of workforce. - Group overview   LA2 Net employment creation and average turnover segmented by region/country. - Group overview - Workplace Labour manage- ment relations LA3 Percentage of employees represented by independent trade union organisations or other bona fide employee representatives. - Workplace   LA4 Policy and procedures involving information, consultation, and negotiation with employees over changes in the reporting organisation‘s operations (e.g. restructuring). - Workplace Health and safety LA5 Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases. - Workplace   LA6 Description of formal joint health and safety committees comprising management and worker representatives and proportion of workforce covered by any such committees. - Workplace   LA7 Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers). - Workplace   LA8 Description of policies or programmes (for the workplace and beyond) on HIV/AIDS.         Additional:     LA14 Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems. - Workplace   LA15 Description of formal agreements with trade unions or other bona fide employee representatives covering health and safety at work and proportion of the workforce covered by any such agreements. - Workplace   LA9 Average hours of training per year per employee by category of employee. - ****       Additional:     LA16 Description of programmes to support the continued employability of employees and to manage career endings. - Workplace   LA17 Specific policies and programmes for skills management or for lifelong learning. - Workplace Diversity and opportunity LA10 Description of equal opportunity policies or programmes, as well as monitoring systems to ensure compliance and results of monitoring. - Workplace   LA11 Composition of senior management and corporate governance bodies (including the board of directors), including female/male ratio and other indicators of diversity as culturally appropriate. - Workplace  Category  Status  GRI Reference  Web page and commentary  Human rights Strategy and manage- ment HR1 Description of policies, guidelines, corporate structure, and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results. - Marketplace - Workplace   HR2 Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors. - Marketplace   HR3 Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring. - Marketplace Non-discrimina- tion HR4 Description of global policy and procedures/programmes preventing all forms of discrimination in operations, including monitoring systems and results of monitoring. - Marketplace Freedom of association and collective bargining HR5 Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/programmes to address this issue. - Workplace Forced and compulsory labour HR6 Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring. - Marketplace   HR7 Description of policy to prevent forced and compulsory labour and extent to which this policy is visibly stated and applied as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring. - Marketplace Disciplinary practices HR9 Description of appeal practices, including, but not limited to, human rights issues. - Workplace   HR10 Description of non-retaliation policy and effective, confidential employee grievance system. - Business Principles  Category  Status  GRI Reference  Web page and commentary  Society Bribery and corruption SO1 Description of policies to manage impacts on communities in areas affected by activities, as well as description of procedures / programmes to address this issue, including monitoring systems and results of monitoring. - Understanding your opinions Political contributions SO2 Description of the policy, procedures/management systems, and compliance mechanisms for organisations and employees addressing bribery and corruption. - Business Principles   SO3 Description of policy, procedures/management systems, and compliance mechanisms for managing political lobbying and contributions. - Business Principles       Additional:     SO5 Amount of money paid to political parties and institutions whose prime function is to fund political parties or their candidates. - Business Principles Competition and pricing SO6 Court decisions regarding cases pertaining to anti-trust and monopoly regulations. - Marketplace   SO7 Description of policy, procedures/management systems, and compliance mechanisms for preventing anti-competitive behaviour. - Marketplace - Business Principles  Category  Status  GRI Reference  Web page and commentary  Product responsibility Customer health and safety PR1 Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring. - Health Products and services PR2 Description of policy, procedures/management systems, and compliance mechanisms related to product information and labelling. - Health Respect for privacy PR3 Description of policy, procedures/management systems, and compliance mechanisms for consumer privacy. Identify geographic areas covered by policy. - Marketplace Notes to GRI content reference * We have set-up a data monitoring tool, which is accessible across our operations. The tool will enable us to expand our data monitoring over the current year to include more indicators and more accurate measurement of our environmental impact. Data that we have not been able to measure for this report has been estimated. (link to 7.33) We have used units/turnover for our estimated figures. Conversions are completed automatically by the data monitoring tool. ** The following quality standards have been met: ISO9001:2000 (O2 Airwave, O2 Germany, O2 UK and Manx Telecom), ISO14001 (mmO2 corporate registration and O2 UK), OHSAS1800 (mmO2 corporate registration and O2 UK), Total Meter and Billing System by the British Approvals Board for Telecommunications (BABT), Adherence to universal standards, see: Marketplace performance (link to 7.31) and Workplace performance (7.34) *** We are currently reviewing measures on how to capture in-kind contributions effectively, and aim to report on these in 2004. **** Our key focus is raising performance via on the job development, plus any appropriate training required. The relevant level of training will vary depending on job level and function, and a target number of training days per person is for us not an effective way of measuring our Company's effectiveness in developing people.