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Corporate
responsibility
report 2003
Introduction to report
What mobile can do
Our performance
Understanding your
opinions
Feedback
FAQs
Downloads
Report site map
GRI index
Assurance
statement
Feedback
FAQs

What is mmO2 doing about mobile phone theft?
We are involved in a major campaign to block stolen phones. In the UK there are now 640,000 stolen phones that are unusable because of this scheme.

See Key questions answered

How can I be sure senior directors of mmO2 take corporate responsibility seriously?
We aim to make corporate responsibility a part of the normal everyday operations of the company and an issue on which everyone at mmO2 is focused, at every level. Directors have clearly defined responsibilities for separate corporate responsibility issues.

See Chairman's introduction
See our approach to Corporate responsibility
See our approach to Corporate governance

Mobile phones and transmission masts are dangerous, aren't they?
The consensus of independent research is that mobile phones and masts, operating within strict safety limits, do not pose a threat to human health. However it is accepted that further research is necessary. We support calls for further research and, in some cases, fund these studies.

See Health
See Key questions answered

What are you doing to improve customer service?
We are working hard to improve customer service. Our Breathe programme is focussed on this issue currently and aims to educate employees that excellent customer service will set us apart in a highly competitive market.

See Marketplace

What is mmO2 doing to protect the environment?
Our environmental management programme aims to ensure that we operate in a sustainable way and is underpinned by a commitment to continuous improvement.

See Environment and sustainability
See Targets and objectives
See Data overview
See What mobile can do

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What mobile can do
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