Members of the O2 Governance Committee act as stewards for the delivery of our commitments to our customers of high quality, good value services that are safe to use and have as little impact on the environment as possible.
Our Quality Management systems help us achieve the highest standards in providing world-class services to our customers. They encourage continuous business improvement and the achievement of our goals and objectives, while driving customer satisfaction to higher levels.
We aim to maintain and improve our management systems to improve the quality of our products and services.
We use a wide range of internationally accredited Quality Standards to measure improvements in performance, including the (ISO 9001:2000) our impact on the environment (ISO14001) and the health and safety system (OHSAS 18001), other International Standards, Codes of Practice and the European Foundation for Quality Management (EFQM) Excellence Model. Quality is an integral part of our day-to-day business operations.
The EFQM model allows us to measure ourselves against the best organisations in Europe. We continue to develop our approach to quality systems, in order to establish O2 as a model of excellence. We constantly review and monitor the systems we use, and look at new systems as they emerge, to make sure we have the right tools to achieve this goal.
