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To build an inseparable relationship with our customers by understanding their needs and delivering wireless solutions that they truly value.
"Our business has a singular focus - the customer.
We know our customers want first class products and services. We know too that our customers want more from us today.
They want their mobile services to come from a company they can trust to work responsibly - in the environment, within communities, across the world in our supply chain and with all our employees.
We are committed to being open about everything we do and everyone at O2 understands this. We aim to be candid in our communication, to engage openly and explore new opportunities for our customers, to understand our customers' needs and concerns, to be accurate and truthful about how we operate and to be helpful, supportive, sensitive and responsive to our stakeholders.
We hope this website will become a vital channel for communication with all those we touch. It is a place where we challenge ourselves to improve and invite you to challenge us. The closer we get to those who have views about the way we do business, the better we can build and sustain that business.
I firmly believe that being accountable for the broader impacts we have is the best way to provide real value for all our customers."
Peter Erskine
Chairman and Chief Executive Officer, Telefónica O2 Europe plc and Executive Director of Telefónica S.A.
