Press release

Download the full Q1 KPI press release - PDF format

mmO2 plc today announced its key performance indicators for the three-month period ending 30 June 2004. Developments reported for the quarter included:

Customer numbers:

• mmO2 added 603,000 customers, taking the total base to 21.3 million
• O2 UK added 261,000 customers, including 149,000 contract customers
• O2 Germany added 336,000 customers, including 209,000 contract customers

Average revenue per user (ARPU):

• O2 UK blended ARPU was £279 (Q4: £272; Q1 '03/'04: £254)
  - contract ARPU was £537 (Q4: £525; Q1 '03/'04: £504)
• O2 Germany blended ARPU was €367 (Q4: €366; Q1 '03/'04: €348)
• O2 Ireland blended ARPU was €556 (Q4: €559; Q1 '03/'04: €545)

Mobile data:

• SMS volume grew by 33% year-on-year, to 3.22 billion
• Data as a proportion of service revenue increased to 20.9% (Q4: 20.1%)
• 24% of O2 customers used non-SMS data services.

Outlook:

• O2 UK 2004/05 net service revenue growth now expected to be 7-10%

Peter Erskine, Chief Executive of mmO2, commented:

"As we expected, competition in our markets intensified in the first quarter, but we maintained our momentum, and grew our customer base, particularly in higher ARPU market segments. In the UK, we now expect to see full-year service revenue growth of 7-10%, higher than we had previously anticipated.

In Germany too we have maintained our momentum, and continued to add substantial numbers of new customers, and to generate market leading ARPU. In Germany and across the rest of the Group we remain on track to deliver our full-year targets".

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