We developed a new sustainability vision in 2008.

Our vision supports a strategy to develop greener products and services, help to energise our local communities and continually reduce carbon emissions and energy consumption.

We define sustainability as a combination of corporate responsibility, community involvement and environmental management. After wide consultation during the year, we recognise that good management in these key areas is essential to our future.

This report aims to:

• Explain our vision and strategy.
• Publish facts about our annual targets and performance.
• Demonstrate a systematic approach to mitigating risk.
• Highlight our social and environmental initiatives.

With links to issues of material interest, key sections cover: Governance and ethics; Environment; Ethical Supply Chain; Customer satisfaction and loyalty; Child Protection; Health; Workplace; and Community.