Welcome to an inside view of Telefónica O2 UK

We report our corporate responsibility activities annually. This is to:

• show how our business behaviour complies with regulation and the law;
• illustrate our performance against our own annual targets for improvement; and
• review our actions and decisions in light of customer, employee, community, media and other stakeholder opinion.

This resource is full and comprehensive, using links throughout to guide you to areas of interest. Key sections cover:

We will additionally outline our corporate responsibility initiatives to our customer and employee audiences during 2008. We want to show these important stakeholders what we do, and what more we can do, to be a responsible company.

Scope and boundaries

The Spanish telecommunications group Telefónica, S.A. acquired O2 Plc in January 2006. The O2 businesses in Europe now form a division within the group Telefónica Europe Plc - of which Telefónica O2 UK Limited is a part.

O2 remains an autonomous brand within Telefónica and is the public face of our business.  

Our Corporate Responsibility report covers Telefónica O2 UK operations only, but it refers to Telefónica Europe on matters of governance and to common corporate responsibility actions within the wider Telefónica group.

It omits information about other O2 businesses, our joint venture and sub-contracted operations and supplier activities (unless otherwise stated).

All information relates to activities from January 1, 2007 to December 31, 2007.