We believe that our services should be accessible to all - regardless of cost, special needs, age, or geographic location.

In the UK today the number of mobile phones – over 70 million - outstrips the population count.

We offer a variety of tariffs to suit customer needs and lifestyles. Our pre-pay services equip customers and users of all ages and social groups to budget for their mobile use. Our commercial partnership with Tesco in the UK allows pre-pay customers to call both landlines and all mobile networks for a flat rate.

With strong market growth and increasing competition, we believe the cost of mobile has in fact reduced by about two thirds since its introduction 20 years ago. Our services are more accessible than ever to increasing numbers of people.

Any inability to access information and communications technology creates what is often referred to as the digital divide. We continuously examine ways to make our services more inclusive, by offering good value services and also serving people with special needs.

Our new broadband service has three price points based on download speeds, starting from £7.50 for existing O2 mobile customers.

We took part in the UK Government’s Digital Inclusive Panel which contributed to the UK Digital Strategy. We comply with the General Code 15 and the Code of Practice for Service Delivery for the Disabled and Elderly. We belong to the Employers Forum for the Disabled and the Two Ticks scheme, which raises disability awareness among employers.

O2 makes provision for those with special needs. This includes invoicing in Braille, using larger text size, audio options and a fully accessible website, O2 Access, for people with visual impairments.