We want everyone to enjoy the benefits of mobile phones without fear of injury or risk to their personal safety.

Mobile phone services can improve the safety and security of individuals and communities.

We work with the police in all our markets to combat crime in the community. We are particularly concerned to give children the education and skills they need - through schools and parents - to keep safe.

Public attention has been drawn to the practice of ‘happy slapping’. This inappropriate term refers to incidents where people have recorded criminal muggings or beatings on mobile phones or other photographic equipment. Telefónica O2 UK gives guidance on how to use camera phones responsibly and we work with police if they need evidence on camera phone-related crime. Click here to read more about bullying.

Concerns around our industry include the targeting of vulnerable young people, through social networking sites.

We support and work with external bodies, such as the Internet Watch Foundation and the Child Exploitation and Online Protection Centre, to root out illegal websites.

Our own mobile chat rooms are monitored day and night so that we quickly become aware of any untoward or illegal activities.