We aim to be trusted to respond to any concerns about our effects on society

We try to build open relationships with everyone we affect or work with, regularly canvassing a wide range of views.

Our aim is to take public, regulatory and expert opinion into account when we make decisions.

Opinion about mobile, broadband and wireless communication can be divided. New applications, faster data services, growing networks and more data content can prompt heated debate, especially about child protection,  privacy and climate change. 

During the year we noted concerns about fair competition and sales techniques in the mobile market, health concerns and the network, and data protection.

At all times we try to build goodwill through first class customer service and open dialogue about health, safety and security and privacy, together with appropriate mobile services that take proper account of content standards  and responsible marketing.