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We are emerging as a full communications and entertainment business. We are a leading provider of mobile services in the UK, as well as providers of broadband services to UK consumers and businesses and a new force in world-class events and music.

With the support of our parent company Telefónica, our business transformed in 2007.

Our services include voice, text, media messaging, games, music and video, as well as always-on data connections via mobile and broadband networks.

  • We have the largest active mobile customer base in the UK.
  • In October 2007 we launched fixed line ADSL broadband, gaining over 100,000 new customers in the first six months.
  • We opened music and events arena The O2 on the site in London previously known as the Millennium Dome during the year.

The O2 was named Music Venue of the Year 2007 by Music Week magazine.

With 18.4 million customers, we additionally have a joint venture business with Tesco Mobile, which topped 1 million customers in 2007.

We entered agreement to be the exclusive distributor of Apple iPhone, launching the UK’s first mass market ‘convergence’ product with mobile voice, text, internet, email, and music player functions in a single device.

We were voted 5th ‘Best Big Company’ to work for in the Sunday Times survey 2007.

The Readers Digest voted us the UK’s ‘most trusted Mobile Network’.
 

Telefónica O2 UK is the United Kingdom business of the Spanish global telecommunications company Telefónica S.A. and one of six O2 businesses that make up the north European arm of Telefónica’s business, collectively known as Telefónica Europe.

Our customers know us as O2.

Telefónica O2 UK in brief

18.435m customers  (17.633m in 2006)
13,221 employees  (12,126 in 2006)


Business highlights 2007:

  • 800,000 added customers
  • January: Glasgow Skypark, our fourth contact centre, officially opened, employing 1,200 people
  • March: Best Big Companies – Sunday Times (5th)
  • April: O2 joins big business campaign to encourage ‘green’ consumerism
  • April: Communications network Airwave is sold to Guardian Digital Communications Ltd, a company wholly owned by Macquarie
  • May: O2 achieves Top 10 UK brand status
  • June: Simplicity tariff launched
  • June: The O2 opens
  • June: The O2 premiere
  • July: It’s Your Community officially launched
  • October: O2 Broadband launched
  • November: O2 Wallet (Near Field Communications) trial begins
  • November: Apple iPhone launched
  • December: O2 tops customer satisfaction scores

Awards and recognition:

  • Innovation in Messaging Award (for Bluebook photo and message storage and address back-up), Global Mobile Messaging Awards 2008  
  • Best Mobile Network, Moneysupermarket.com 2008
  • Best music and brand partnership: The O2, Music Week Awards 2008
  • Music Venue of the Year: The O2, Music Week Awards 2008
  • Lloyds TSB ‘Group Network Supplier of the Year’ Award
  • Sunday Times Best Big Companies To Work For – ranked 5th in the UK
  • Sunday Times Best Big companies To Work For – special award for employee well being
  • Best use of Mobile in Events: The O2, Mobile Marketing Awards 2008
  • Industry Recruiter of the Year: Glasgow Skypark , Scottish Recruitment Awards 2007
  • Contact Centre of The Year: Preston Brook, CallNorthWest Awards, 2007
  • Best Contact Centre in the UK: Bury, National Customer Service Awards 2007
  • Winner of Marketing Achievement category – Marketing Society Awards for Excellence 2007
  • Most trusted UK mobile network brand - Reader’s Digest Magazine 2007
  • Customer Service ‘Mystery Caller’ Award – Mobile News Awards 2007
  • FT Best Workplaces 2007 – O2 in top 50 (no rankings given)
  • Outbound Contact Centre of the Year – National Sales Awards 2007
  • Direct Sales Team of the Year – National Sales Awards 2007