| Category |
Objective |
Target |
Status |
Timeline |
| Management |
| Strategy |
Embed the management of social, environmental and ethical issues into the mainstream of our business. |
Establish key performance indicators for each operating business to be included in the performance management structure of O2. |
 |
Sept 04 |
| External dialogue |
Continue our engagement with stakeholders to ensure continuous responsible management of our business. |
Establish a system for capturing and sharing the information we acquire through stakeholder dialogue. |
|
March 05 |
 |
| Marketplace |
| Protecting the vulnerable |
We aim to implement the Code of Practice on adult content, to ensure that we can protect children and other vulnerable people from accessing inappropriate content. |
Implement the UK Code of Practice.
Launch of the Irish Code of Practice. |
|
Dec 04 |
| Supply chain |
We aim to continue our efforts of implementing our ethical and environmental procurement policies. |
Continue our engagement with our main suppliers and commence procedures for engagement, including the distribution of self-assessment questionnaires to our smaller suppliers that have a medium to high ethical risk profile. |
 |
On-going |
| Health |
| Health research |
We are committed to help fund and support further independent research into alleged health risks of mobile communications. |
Fund independent and peer reviewed research into the alleged health effects of mobile communications. |
|
March 05 |
| Environment and health |
We aim to act responsibly in all matters of health and safety, we aim to provide clear information about how our technology works, we try to manage public concern through risk communication. |
Improving our means of informing the public and employees about health issues, using the intranet, our external website, and by reviewing the contents of our leaflets to cover future technology applications and by ensuring that clear health and safety information is available with the products we sell. |
|
March 05 |
|
| Environment and sustainability |
| Environmental management |
Consistent approach to environmental management across the business. |
To increase the proportion of office waste recycled by 10 per cent. |
 |
Dec 04 |
| Fuel storage |
All stored fuel has secondary protection. |
100 per cent of all tanks to be double layered and achieve zero enforcement actions by the environmental agencies.
Double skinned tanks not achieved, new target March 05. No enforcement actions. |
 |
March 05 |
| Waste |
To work towards a more integrated and better monitored approach to waste management with the aim of minimising waste. |
To increase the proportion of office waste recycled by 10 per cent. |
|
March 05 |
| Supply chain (environment) |
To increase the proportion of office waste recycled by 10%. |
Research various opportunities for handling computing waste.
Target not achieved within timeline. |
|
March 05 |
| Ozone depleting gases |
Minimising our negative environmental impact. |
Reduce refrigerants and CFC gases by 10 per cent per unit turnover by March 2010 – aspiration to be 100 per cent refrigerant-free in the long term. |
|
March 10 |
| Integrated environment and health & safety |
Reduce fuel consumption, CO2 emissions and the health and safety risk of our employees when driving. |
Increase the use of audio, video and web conferencing this year by 10 per cent, with evidence of proportionate reduction in mileage against 2002/03 data.
Target not progressed due to difficulties in obtaining transport data. |
|
March 05 |
|
| Workplace |
| Equal opportunities & diversity management |
Addressing our recruitment policies, pay reviews and equal pay monitoring to reflect an integrated approach and to establish a drive for inclusiveness for our business. |
Develop an action plan to reflect the aspiration of the diversity steering group. |
|
March 05 |
| Health & safety |
Ensure a consistent approach to managing health and safety across the Group and that the significant hazards associated with our undertakings are identified, assessed and wherever possible eliminated, reduced or the subject of management controls. |
To reduce the number of days of sick absence from work-related injury or illness by 10 per cent. |
|
March 05 |
| Health & safety |
To engender a culture within the Company that demonstrates a zero tolerance of injury or ill health arising from work activity. |
Achieve zero enforcement actions by the health and safety enforcement agencies.
Two enforcement notices received in the UK. |
|
On-going |
|
| Community |
| Community investment |
The objective of our community investment work is to use our main assets appropriately to demonstrate that mobile technology can have far-reaching and positive effects. |
Measure the short-term effects of our current major community involvement projects. |
|
On-going |
|
Increase the participation and contribution of employees through 'Can Do Giving' by 25 per cent. |
|
March 05 |
|
| Targets achieved during 2003/04 |
| Management |
| Communications |
Raise awareness about corporate responsibility amongst employees. |
Internal information campaign. |
 |
July 05 |
| External verification |
Continue to open ourselves up to scrutiny so that our performance can be properly judged and benchmarked and areas for improvement clearly highlighted. |
Broaden the scope of our internal and external audits to cover a wider range of corporate responsibility issues. |
|
March 04 |
| Risk-management |
Continue to develop our approach to managing social, environmental and ethical risks and remain actively involved in the development of good corporate governance. |
Develop a wider corporate responsibility scope for our operational risk reviews that form part of our insurance programme. |
|
March 04 |
| External dialogue |
Extend our programme of external dialogue firstly in the UK, and then on the Isle of Man, in Ireland and Germany. |
Research current stakeholder engagement. |
|
March 04 |
| |
Develop procedures for increased consultation. |
|
March 04
On-going |
| Business principles |
Continue to encourage confidential reporting by employees of breaches of our code of business ethics and monitor actions taken to investigate such reports. |
Further enhance our reporting system and include compliance monitoring in internal audit plans. |
|
Nov 03
On-going |
| Business principles |
Encouraging all employees to abide by our Business Principles, we also aim to persuade others working with us to embrace them as well. |
Compliance with Turnbull, Sarbanes-Oxley (this is a specific reference only to the whistleblowing requirements) and the Business Principles is brought together in terms of risk management, certification and internal audit procedures. |
|
March 04 |
|
| Marketplace |
| Customers |
Ensure we can meet the needs of our customers and deliver excellent service to them, wherever they are. |
Implementation of customer-centricity strategy. |
|
March 04 |
|
| Environment |
| Recycling |
Roll-out handset recycling schemes across the business and instigate initiatives that encourage stakeholders to hand in their redundant kit. |
Increase the number of redundant handsets recovered by 100 per cent. |
|
March 04 |
| Re-use |
Explore opportunities for end-of-life base station equipment. |
Instigate a project to look at how we will deal with the end of re-usable life for base station equipment. |
|
March 04 |
| Supply chain (environment) |
To ensure that our suppliers where appropriate have good environmental credentials supported by a robust environmental management system. |
Develop an environmental questionnaire, and send this to at least 20 of our suppliers. |
|
March 04 |
| Energy |
We seek to lower our levels of energy use. |
Aim to increase the proportion of electricity we source from renewable sources to at least 10 per cent. |
|
March 04 |
|
| Workplace |
| Human rights |
We will address weaknesses identified in recent assessments of our approach to diversity and human rights. |
Develop a detailed action plan. |
|
August 03 |
|
| Community |
| Community |
Measure the impact of our work in the community to ensure our investment is delivering benefits to society and to the Company. |
Instigate specific research to cover all of our major community investment projects. |
|
August 03 |
|
