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Corporate responsibility report 2004

GRI index

This section provides you with a way to cross-check our performance against the indicators of the Global Reporting Initiative (GRI).
The GRI assessment of mmO2 plc corporate responsibility report falls outside the remit of our external assurance providers Ernst & Young

In the printed version of this report there are cross-references to this section throughout the reporting section.

In this section you can also read how we report against the 11 GRI Principles.
Yes this indicator has been covered by the report, by this table or by associated reports
Yes, but this indicator has only partially been covered by the report
No this indicator has not been reported on, or it is not being measured
Not applicable for mmO2
Vision and strategy
Profile
Report scope
Report profile
Governance structure and management systems
Performance indicators- direct economic impacts
Customers
Suppliers
Employees
Providers of capital
Public sector
Environmental performance indicators materials
Energy
Water

Biodiversity
Suppliers
Products and services
Compliance
Labour practices and decent work
Health and safety
Diversity and opportunity
Human rights
Society
Community
Product responsibility
Telecommunications sector specific indicators
Internal Operations
Providing access
Technology applications

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Category
Status
GRI
Reference
Section
Vision and strategy
 
1.1
Statement of the organisation's vision and strategy regarding its contribution to sustainable development.
 
1.2
Statement from the CEO (or equivalent senior manager) describing key elements of the report
Profile
 
2.1
Name of reporting organisation.
 
2.2
Major products and services.
 
2.3
Operational structure of the organisation.
 
2.4
Description of major divisions, operating companies, subsidiaries, and joint ventures.
 
2.5
Countries in which the organisation's operations are located.
 
2.6
Nature of ownership; legal form.
 
2.7
Nature of markets served.
 
2.8
Scale of the reporting organisation:
 
2.9
List of stakeholders, key attributes of each, and relationship to the reporting organisation.
Report scope
 
2.10
Contact person(s) for the report, including e-mail and web addresses.
Back cover
 
2.11
Reporting period (e.g., fiscal/calendar year) for information provided.
 
2.12
Date of most recent previous report (if any).
 
2.13
Boundaries of report
 
2.14
Significant changes in size, structure, ownership, or products/services that have occurred since the previous report.
 
2.15
Basis for reporting on joint ventures, partially owned subsidiaries, leased facilities, outsourced operations, and other situations that can significantly affect comparability from period to period and/or between reporting organisations.
 
2.16
Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement
Report profile
 
2.17
Decisions not to apply GRI principles or protocols in the preparation of the report.
 
2.18
Criteria/definitions used in any accounting for economic, environmental, and social costs and benefits.
 
2.19
Significant changes from previous years in the measurement methods applied to key economic, environmental, and social information.
 
2.20
Policies and internal practices to enhance and provide assurance about the accuracy, completeness, and reliability that can be placed on the sustainability
 
2.21
Policy and current practice with regard to providing independent assurance for the full report.
 
2.22
Means by which report users can obtain additional information and reports about economic, environmental, and social aspects of the organisation's activities, including facility-specific information (if available).
Governance structure and management systems
 
3.1
Governance structure of the organisation, including major committees under the board of directors that are responsible for setting strategy and for oversight of the organisation.
 
3.2
Percentage of the board of directors that are independent, non-executive directors.
 
3.3
Process for determining the expertise board members need to guide the strategic direction of the organisation, including issues related to environmental and social risks and opportunities.
 
3.4
Board-level processes for overseeing the organisation's identification and management of economic, environmental, and social risks and opportunities.
 
3.5
Linkage between executive compensation and achievement of the organisation's financial and non-financial goals
 
3.6
Organisational structure and key individuals responsible for oversight, implementation, and audit of economic, environmental, social, and related policies.
 
3.7
Mission and values statements, internally developed codes of conduct or principles, and polices relevant to economic, environmental, and social performance and the status of implementation.
 
3.8
Mechanisms for shareholders to provide recommendations or direction to the board of directors.
 
3.9
Basis for identification and selection of major stakeholders.
 
3.10
Approaches to stakeholder consultation reported in terms of frequency of consultations by type and by stakeholder group.
 
3.11
Type of information generated by stakeholder consultations.
 
3.12
Use of information resulting from stakeholder engagements.
 
3.13
Explanation of whether and how the precautionary approach or principle is addressed by the organisation.
 
3.14
Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organisation subscribes or which it endorses.
 
3.15
Principal memberships in industry and business associations, and/or national/international advocacy organisations.
 
3.16
Policies and/or systems for managing upstream and downstream impacts.
 
3.17
Reporting organisation's approach to managing indirect economic, environmental, and social impacts resulting from its activities.
 
3.18
Major decisions during the reporting period regarding the location of, or changes in, operations.
 
3.19
Programmes and procedures pertaining to economic, environmental, and social performance.
 
3.20
Status of certification pertaining to economic, environmental, and social management systems.
Performance indicators – direct economic impacts
Customers
 
EC1. Net sales.
 
EC2. Geographic breakdown of markets.
Suppliers
 
EC3. Cost of all goods, material, and services purchased.
 
EC4. Percentage of contracts that were paid in accordance with agreed terms, excluding agreed penalty arrangements.
Employees
 
EC5. Total payroll and benefits (including wages, pension, other benefits, and redundancy payments) broken down by country or region.
Providers of capital
 
EC6. Distributions to providers of capital broken down by interest on debt and borrowings, and dividends on all classes of shares, with any arrears of preferred dividends to be disclosed.
 
EC7. Increase/decrease in retained earnings at end of period.
Public sector
 
EC8. Total sum of taxes of all types paid broken down by country.
 
EC9. Subsidies received broken down by country or region.
 
E10. Donations to Community, civil society, and other groups broken down in terms of cash and in-kind donations per type of group.
Environmental performance indicators materials
 
EN1. Total materials use other than water, by type.
Not measured (work in progress)
 
EN2. Percentage of materials used that are wastes (processed or unprocessed) from sources external to the reporting organisation.
Not measured (work in progress)
Energy
 
EN3. Direct energy use segmented by primary source.
 
EN4. Indirect energy use. Report on all energy used to produce and deliver energy products purchased by the reporting organisation (e.g., electricity or heat).
 
EN17. Initiatives to use renewable energy sources and to increase energy efficiency.
Water
 
EN5. Total water use.
Biodiversity
 
EN6. Location and size of land owned, leased, or managed in biodiversity-rich habitats.
Not measured. (Policy in place to minimise impacts)
 
EN7. Description of the major impacts on biodiversity associated with activities and/or products and services in terrestrial, freshwater, and marine environments.
 
EN25. Impacts of activities and operations on protected and sensitive areas.
Emissions, effluents, and waste
 
EN8. Greenhouse gas emissions.
 
EN9. Use and emissions of ozone-depleting substances.
 
EN10. NOx, SOx, and other significant air emissions by type.
Not measured. (Work in progress)
 
EN11. Total amount of waste by type and destination.
 
EN12. Significant discharges to water by type.
 
EN13. Significant spills of chemicals, oils, and fuels in terms of total number and total volume.
Suppliers
 
EN33. Performance of suppliers relative to environmental components of programmes and procedures described in response to Governance Structure and Management Systems section (Section 3.16).
Products and services
 
EN14. Significant environmental impacts of principal products and services.
 
EN15. Percentage of the weight of products sold that is reclaimable at the end of the products' useful life and percentage that is actually reclaimed.
Compliance
 
EN16. Incidents of and fines for non-compliance with all applicable international declarations/conventions/treaties, and national, sub-national, regional, and local regulations associated with environmental issues.
Labour practices and decent work
Employment
 
LA1. Breakdown of workforce,
 
LA2. Net employment creation and average turnover segmented by region/country.
Labour/Management relations
 
LA3. Percentage of employees represented by independent trade union organisations or other bona fide employee representatives.
 
LA4. Policy and procedures involving information, consultation, and negotiation with employees over changes in the reporting organisation's operations (e.g., restructuring).
Health and safety
 
LA5. Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases.
 
LA6. Description of formal joint Health and safety committees comprising management and worker representatives and proportion of workforce covered by any such committees.
 
LA7. Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers).
 
LA8. Description of policies or programmes (for the Workplace and beyond) on HIV/AIDS.
 
LA14. Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems.
 
LA15. Description of formal agreements with trade unions or other bona fide employee representatives covering Health and safety at work and proportion of the workforce covered by any such agreements.
Training and education
 
LA9. Average hours of training per year per employee by category of employee.
Workplace: Not measured but indicated qualitatively
 
LA16. Description of programmes to support the continued employability of employees and to manage career endings.
 
LA17. Specific policies and programmes for skills management or for lifelong learning.
Diversity and opportunity
 
LA10. Description of equal opportunity policies or programmes, as well as monitoring systems to ensure compliance and results of monitoring.
 
LA11. Composition of senior management and corporate governance bodies (including the board of directors), including female/male ratio and other indicators of diversity as culturally appropriate.
Human rights
Strategy and management
 
HR1. Description of policies, guidelines, corporate structure, and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results.
 
HR2. Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors.
 
HR3. Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring.
Non-discrimination
 
HR4. Description of global policy and procedures/programmes preventing all forms of discrimination in operations, including monitoring systems and results of monitoring.
Freedom of Association and collective bargaining
 
HR5. Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/programmes to address this issue.
Child labour
 
HR6. Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring.
Forced and compulsory labour
 
HR7. Description of policy to prevent forced and compulsory labour and extent to which this policy is visibly stated and applied as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring.
Disciplinary practices
 
HR9. Description of appeal practices, including, but not limited to, human rights issues.
 
HR10. Description of non-retaliation policy and effective, confidential employee grievance system.