1.1

Statement of the organisation's vision and strategy regarding its contribution to sustainable development.

 

1.2

Statement from the CEO (or equivalent senior manager) describing key elements of the report

 

2.1

Name of reporting organisation.

 

2.2

Major products and services.

 

2.3

Operational structure of the organisation.

 

2.4

Description of major divisions, operating companies, subsidiaries, and joint ventures.

mmO2 Group overview
mmO2 plc Annual Report and Financial Statements 2004

 

2.5

Countries in which the organisation's operations are located.

 

2.6

Nature of ownership; legal form.

 

2.7

Nature of markets served.

 

2.8

Scale of the reporting organisation:

mmO2 Group overview
mmO2 plc Annual Report and Financial Statements 2004

 

2.9

List of stakeholders, key attributes of each, and relationship to the reporting organisation.

Action to address key issues: Mast siting
Our approach to corporate responsibility

 

2.10

Contact person(s) for the report, including e-mail and web addresses.

Back cover

 

2.11

Reporting period (e.g., fiscal/calendar year) for information provided.

Our approach to corporate responsibility

 

2.12

Date of most recent previous report (if any).

Our approach to corporate responsibility

 

2.13

Boundaries of report

 

2.14

Significant changes in size, structure, ownership, or products/services that have occurred since the previous report.

mmO2 Group overview
Our approach to corporate responsibility

 

2.15

Basis for reporting on joint ventures, partially owned subsidiaries, leased facilities, outsourced operations, and other situations that can significantly affect comparability from period to period and/or between reporting organisations.

 

2.16

Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement

 

2.17

Decisions not to apply GRI principles or protocols in the preparation of the report.

 

2.18

Criteria/definitions used in any accounting for economic, environmental, and social costs and benefits.

 

2.19

Significant changes from previous years in the measurement methods applied to key economic, environmental, and social information.

 

2.20

Policies and internal practices to enhance and provide assurance about the accuracy, completeness, and reliability that can be placed on the sustainability

 

2.21

Policy and current practice with regard to providing independent assurance for the full report.

 

2.22

Means by which report users can obtain additional information and reports about economic, environmental, and social aspects of the organisation's activities, including facility-specific information (if available).

 

3.1

Governance structure of the organisation, including major committees under the board of directors that are responsible for setting strategy and for oversight of the organisation.

 

3.2

Percentage of the board of directors that are independent, non-executive directors.

 

3.3

Process for determining the expertise board members need to guide the strategic direction of the organisation, including issues related to environmental and social risks and opportunities.

 

3.4

Board-level processes for overseeing the organisation's identification and management of economic, environmental, and social risks and opportunities.

 

3.5

Linkage between executive compensation and achievement of the organisation's financial and non-financial goals

Our approach to corporate responsibility.

 

3.6

Organisational structure and key individuals responsible for oversight, implementation, and audit of economic, environmental, social, and related policies.

Our approach to corporate responsibility.

 

3.7

Mission and values statements, internally developed codes of conduct or principles, and polices relevant to economic, environmental, and social performance and the status of implementation.

 

3.8

Mechanisms for shareholders to provide recommendations or direction to the board of directors.

 

3.9

Basis for identification and selection of major stakeholders.

 

3.10

Approaches to stakeholder consultation reported in terms of frequency of consultations by type and by stakeholder group.

 

3.11

Type of information generated by stakeholder consultations.

 

3.12

Use of information resulting from stakeholder engagements.

 

3.13

Explanation of whether and how the precautionary approach or principle is addressed by the organisation.

 

3.14

Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organisation subscribes or which it endorses.

 

3.15

Principal memberships in industry and business associations, and/or national/international advocacy organisations.

 

3.16

Policies and/or systems for managing upstream and downstream impacts.

 

3.17

Reporting organisation's approach to managing indirect economic, environmental, and social impacts resulting from its activities.

 

3.18

Major decisions during the reporting period regarding the location of, or changes in, operations.

 

3.19

Programmes and procedures pertaining to economic, environmental, and social performance.

 

3.20

Status of certification pertaining to economic, environmental, and social management systems.

 

EC1. Net sales.

mmO2 Group overview
mmO2 Annual Report and Financial Statements

 

EC2. Geographic breakdown of markets.

mmO2 Group overview
mmO2 plc Annual Report and Financial Statements 2004

 

EC3. Cost of all goods, material, and services purchased.

 

EC4. Percentage of contracts that were paid in accordance with agreed terms, excluding agreed penalty arrangements.

 

EC5. Total payroll and benefits (including wages, pension, other benefits, and redundancy payments) broken down by country or region.

 

EC6. Distributions to providers of capital broken down by interest on debt and borrowings, and dividends on all classes of shares, with any arrears of preferred dividends to be disclosed.

 

EC7. Increase/decrease in retained earnings at end of period.

 

EC8. Total sum of taxes of all types paid broken down by country.

 

EC9. Subsidies received broken down by country or region.

 

E10. Donations to Community, civil society, and other groups broken down in terms of cash and in-kind donations per type of group.

 

EN1. Total materials use other than water, by type.

Not measured (work in progress)

 

EN2. Percentage of materials used that are wastes (processed or unprocessed) from sources external to the reporting organisation.

Not measured (work in progress)

 

EN3. Direct energy use segmented by primary source.

 

EN4. Indirect energy use. Report on all energy used to produce and deliver energy products purchased by the reporting organisation (e.g., electricity or heat).

 

EN17. Initiatives to use renewable energy sources and to increase energy efficiency.

 

EN5. Total water use.

 

EN6. Location and size of land owned, leased, or managed in biodiversity-rich habitats.

Not measured. (Policy in place to minimise impacts)

 

EN7. Description of the major impacts on biodiversity associated with activities and/or products and services in terrestrial, freshwater, and marine environments.

Action to address key issues: Mast siting
Environment and sustainability

 

EN25. Impacts of activities and operations on protected and sensitive areas.

 

EN8. Greenhouse gas emissions.

 

EN9. Use and emissions of ozone-depleting substances.

 

EN10. NOx, SOx, and other significant air emissions by type.

Not measured. (Work in progress)

 

EN11. Total amount of waste by type and destination.

 

EN12. Significant discharges to water by type.

 

EN13. Significant spills of chemicals, oils, and fuels in terms of total number and total volume.

 

EN33. Performance of suppliers relative to environmental components of programmes and procedures described in response to Governance Structure and Management Systems section (Section 3.16).

 

EN14. Significant environmental impacts of principal products and services.

 

EN15. Percentage of the weight of products sold that is reclaimable at the end of the products' useful life and percentage that is actually reclaimed.

 

EN16. Incidents of and fines for non-compliance with all applicable international declarations/conventions/treaties, and national, sub-national, regional, and local regulations associated with environmental issues.

 

LA1. Breakdown of workforce,

 

LA2. Net employment creation and average turnover segmented by region/country.

 

LA3. Percentage of employees represented by independent trade union organisations or other bona fide employee representatives.

 

LA4. Policy and procedures involving information, consultation, and negotiation with employees over changes in the reporting organisation's operations (e.g., restructuring).

 

LA5. Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases.

 

LA6. Description of formal joint Health and safety committees comprising management and worker representatives and proportion of workforce covered by any such committees.

 

LA7. Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers).

 

LA8. Description of policies or programmes (for the Workplace and beyond) on HIV/AIDS.

 

LA14. Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems.

 

LA15. Description of formal agreements with trade unions or other bona fide employee representatives covering Health and safety at work and proportion of the workforce covered by any such agreements.

 

LA9. Average hours of training per year per employee by category of employee.

Workplace: Not measured but indicated qualitatively

 

LA16. Description of programmes to support the continued employability of employees and to manage career endings.

 

LA17. Specific policies and programmes for skills management or for lifelong learning.

 

LA10. Description of equal opportunity policies or programmes, as well as monitoring systems to ensure compliance and results of monitoring.

Workplace

 

LA11. Composition of senior management and corporate governance bodies (including the board of directors), including female/male ratio and other indicators of diversity as culturally appropriate.

 

HR1. Description of policies, guidelines, corporate structure, and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results.

 

HR2. Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors.

Marketplace

 

HR3. Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring.

Business Principles
Marketplace
Environment and sustainability

 

HR4. Description of global policy and procedures/programmes preventing all forms of discrimination in operations, including monitoring systems and results of monitoring.

 

HR5. Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/programmes to address this issue.

 

HR6. Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring.

Business Principles
Marketplace

 

HR7. Description of policy to prevent forced and compulsory labour and extent to which this policy is visibly stated and applied as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring.

Business Principles
Marketplace

 

HR9. Description of appeal practices, including, but not limited to, human rights issues.

 

HR10. Description of non-retaliation policy and effective, confidential employee grievance system.

Business Principles
Workplace

 

SO1. Description of policies to manage impacts on communities in areas affected by activities, as well as description of procedures / programmes to address this issue, including monitoring systems and results of monitoring.

Action to address key issues
Our approach to corporate responsibility
Health

 

SO2. Description of the policy, procedures/management systems, and compliance mechanisms for organisations and employees addressing bribery and corruption.

 

SO3. Description of policy, procedures/management systems, and compliance mechanisms for managing political lobbying and contributions.

 

SO5. Amount of money paid to political parties and institutions whose prime function is to fund political parties or their candidates.

 

SO6. Court decisions regarding cases pertaining to anti-trust and monopoly regulations.

 

SO7. Description of policy, procedures/management systems, and compliance mechanisms for preventing anti-competitive behaviour.

 

PR1. Description of policy for preserving customer Health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring.

Action to address key issues: Mast siting
Health

 

PR2. Description of policy, procedures/management systems, and compliance mechanisms related to product information and labelling.

 

PR3. Description of policy, procedures/management systems, and compliance mechanisms for consumer privacy. Identify geographic areas covered by policy.

 

IO1. Capital investment in telecommunication network infrastructure broken down by country/region

 

IO 2. net costs for service providers under the universal service obligation when extending service to geographic locations and low-income groups. Describe relevant legislative and regulatory mechanisms.

 

IO 3. Practices to ensure Health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related Health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency fields, and exposure to hazardous chemicals.

Action to address key issues: Mast siting
Health
Workplace

 

IO 4. State degree of compliance with ICNIRP (international Commission on Non-Ionising Radiation Protection) standards on exposure to radiofrequency (RF) emissions from handsets.

 

IO 5. State degree of compliance with ICNIRP guidelines on exposure to radiofrequency emissions from base stations.

 

IO 6. Policies and practices with respect to Specific Absorption Rate (SAR) of handsets.

 

10 7. Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible.

Action to address key issues: Mast siting

 

10 8. Number and percentage of stand-alone sites, shared sites, and sites on existing structures.

Action to address key issues: Mast siting

 

PA 1. Policies and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas. Include an explanation of business models applied.

 

PA 2. Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.

 

PA 3. Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time.

 

PA 4. Quantify the level of availability of telecommunications products and services areas where the organisation operates. E.G. customer numbers, market share, percentage of land covered.

 

PA 5. Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected. Include explanation of approach to pricing, illustrated with examples such as price per minute of dialogue/bit of data transfer in various remote, poor, or low populations density areas.

 

PA 6. Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief.

 

PA 7. Policies and practices to manage human rights issues relating to access and use of telecommunications products and services. For example:

• Participation in industry initiatives or individual initiatives related to Freedom of Expression
• Legislation in different markets on registration, censorship, limiting access
• Interaction with governments on security issues for surveillance purposes
• Interaction with national and local authorities and own initiatives to restrict criminal or potentially unethical content.
• Protecting vulnerable groups such as children

Explain how such policies and practices are adapted and applied in different countries.

 

PA 8. Policies and practices to publicly communicate on EMF related issues. Include information provides at points of sales material.

 

PA 9. Total amount invested in programmes and activities in electromagnetic field research. Include description of programmes currently contributed to and funded by the reporting organisation.

 

PA 10. Initiatives to ensure clarity of charges and tariffs.

 

PA 11. Initiatives to inform customers about product features and applications that will promote responsible, efficient, cost effective and environmentally preferable use.

Marketplace
Environment and sustainability

 

TA 1. Provide examples of the resource efficiency of telecommunication products and services delivered.

Mast siting
Marketplace

 

TA 2. Provide examples of telecommunication products, services and applications that have the potential to replace physical objects (e.g. a telephone book by a database on the web or travel by videoconferencing).

 

TA 3. Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings.

O2 has commissioned research into the economic benefits of the mobile sector. O2 has also published a research report into the benefits of mobile services to the public sector, which indicates indirectly changes in customer behaviour and resource consumption.

 

TA 4. Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.

Marketplace
Community
Manx Telecom

 

TA 5. Description of practices relating to intellectual property rights and open source technologies.

Together with other operators O2 established an open mobile terminal platform ("OMTP") in June 2004. The OMTP group aims to define those platform requirements necessary for mobile devices to deliver openly available standardised application interfaces that will provide customers with a more consistent and improved user experience across different devices, whilst also enabling individual operators and manufacturers to customise and differentiate their offering. Information on legal requirements is available through our developers' platform – Source O2. www.source02.com