- We made a pre-tax profit of £95 million for the year ended 31 March 2004, our first ever profit since we were formed in November 2001.
- Our customer base exceeded 20 million for the first time, with more customers joining our network in each of our markets.
- In 2004 we were recognised by Oftel as having the best performing network in the UK.
- During the year we donated £1.7 million in funding and in-kind donations to charities and charitable causes.
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- O2 Airwave rolled out its secure radio service to 35 police forces in mainland Britain and is on schedule to supply all 51 forces by March 2005 along with other public safety agencies.
- We published child protection leaflets on six different topics.
- Employee engagement – measured through the annual Reflect O2 survey increased by 2 percentage points to 73 per cent during the year.
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