In March 2006 O2 recalled and replaced nearly 30,000 O2 X1 handsets, following three incidents of the model overheating while recharging.
We asked our customers to return the phone, charger and battery immediately in case of fire risk, and put a call bar on all O2 X1 handsets. Our actions were in line with our policies on the health and safety of customers and employees.
O2 complies with the International Commission on Non-Ionizing Radiation Protection (ICNIRP) recommendation on exposure to radio frequency emissions from handsets and the corresponding European standards (EN 50360, EN 50361).
We also adhere to several other government and voluntary commitments.
We publish SAR (specific absorption rate) values – a measure of the amount of radio wave energy absorbed by a person using a mobile.
All the handsets we sell comply with the relevant partial body (head and trunk) public exposure SAR limit of 2 Watts per kilogram.
SAR values are included in the UK sales brochures for customers, in the Partner Online System for sales partners in Germany, and in the user guides packed with all our products. In Germany we offer web-based training on SAR information to employees at the point of sale. Online handset-specific SAR information is available through:
Mystery shopping in our retail outlets by the consumer protection association in North-Rhine Westfalia (Verbraucherzentrale Nordrhein-Westfalen) showed that customers interested in SAR values of handsets could find good quality information. However, it also found that our employees did not offer customers the available information.
We have also helped the industry to formulate advice to minimise the possible risk of repetitive strain injury (RSI) from hand movements in text messaging.
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