GRI Index
1. Strategy and analysis
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 1.1 | Statement from the most senior decision-maker of the organisation about the relevance of sustainability to the organisation and its strategy. | 1 | Vision and Values Message from Chairman Telefónica S.A. Message from Chairman and CEO Telefónica O2 Europe plc |
p. 7 O2 and Telefónica |
| 1.2 | Description of key impacts, risks, and opportunities. | 1 | Vision and Values Message from Chairman Telefónica S.A. Message from Chairman and CEO Telefónica O2 Europe plc About the report |
p. 3 Knowing what really matters |
2. Profile
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 2.1 | Name of organisation. | 1 | p. 2 O2 in profile | |
| 2.2 | Primary brands, products and/or services. | 1 | O2 in profile | p. 2 O2 in profile |
| 2.3 | Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures. | 1 | About the report O2 in profile |
p. 2 O2 in profile |
| 2.4 | Location of the organisation's headquarters. | 1 | Contact us | Inside back cover |
| 2.5 | Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. | 1 | O2 in profile | p. 2 O2 in profile |
| 2.6 | Nature of ownership and legal form. | 1 | Message from Chairman Telefónica S.A. Message from Chairman and CEO Telefónica O2 Europe plc O2 in profile |
p. 2 O2 in profile |
| 2.7 | Markets served (including geographical breakdown, sectors served and types of customers/beneficiaries). | 1 | O2 in profile | p. 2 O2 in profile |
| 2.8 | Scale of the reporting organisation including number of employees, net sales, total capitalisation in debt and equity, quantity of products or services offered. | 1 | Financial performance O2 in profile |
p. 2 O2 in profile p. 17 Customer service p. 39 Three-year performance data |
| 2.9 | Significant changes during the reporting period regarding size, structure or ownership. | 1 | O2 in profile O2 in profile |
p. 2 O2 in profile |
| 2.10 | Awards received in the reporting period. | 1 | Awards and recognition O2 in profile |
p. 8 Introduction from the Chief Executive Officer |
3. Profile
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 3.1 | Reporting period for information provided. | 1 | About the report | p. 2 O2 in profile |
| 3.2 | Date of most recent report. | 1 | About the report | |
| 3.3 | Reporting cycle. | 1 | About the report | p. 3 O2 in profile |
| 3.4 | Contact point for questions regarding the report or its contents. | 1 | Contact us | Inside back cover |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 3.5 | Process for defining report content, including determining materiality, prioritising topics and identifying stakeholders the organisation expects to use the report. | 1 | Materiality | p. 3 Knowing what really matters |
| 3.6 | Boundary of the report. | 1 | About the report | p. 3 O2 in profile |
| 3.7 | State any specific limitations on the scope or boundary of the report. | 1 | About the report | p. 3 O2 in profile |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability from period to period. | 1 | About the report | p. 2 O2 in profile |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. | 1 | All quantitative data, unless specifically mentioned, is based on traceable actual figures that have been assured by Ernst & Young. Specific commentary accompanies all data that refers to normalisations, conversions and estimated data. | p. 39 Three-year performance data |
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports and the reasons for such re-statement. | 1 | About the report | p. 39 Three-year performance data |
| 3.11 | Significant changes from previous reporting period in the scope, boundary or measurement methods in the report. | 1 | About the report | p. 2 O2 in profile p. 39 Three-year performance data |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 3.12 | Table identifying the location of the Standard disclosures in the report. | 1 | GRI index |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. | 1 | Assurance | p. 3 O2 in profile |
4. Governance, commitments and engagement
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 4.1 | Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisation oversight. | 1 | Governance and ethics Corporate Governance |
|
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer. | 1 | Governance and ethics Board of Directors - Telefónica O2 Europe plc Board of Directors - Telefónica, S.A. |
p. 7 O2 and Telefónica |
| 4.3 | For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. | 1 | See 4.2 | |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | 1 | External dialogue Employee engagement Business Principles As O2 plc is no longer a listed company, Telefónica, S.A. is our only shareholder. Telefónica O2 Czech Republic has a minority shareholder base that requires this operating business to comply with local listing regulations with regards to shareholder involvement. |
|
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers and executives and the organisation's performance. | 1 | Governance and ethics | |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | 1 | Governance and ethics Business principles Corporate Governance |
|
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation's strategy on economic, environmental and social topics. | 1 | Risk management Governance and ethics |
|
| 4.8 | Internally developed statements of mission or values, codes of conduct and principles relevant to economic, environmental and social topics. | 1 | Business Principles | p. 2 O2 in profile |
| 4.9 | Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental and social performance, including relevant risks and opportunities and adherence or compliance with internationally agreed standards, codes of conducts and principles. | 1 | Risk management Corporate responsibility governance Corporate responsibility governance (website) |
|
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance. | 1 | Risk management Corporate responsibility governance Corporate responsibility governance (website) |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organisation. | 1 | Health Child protection |
p. 18 Child protection p. 22 Health and mobiles |
| 4.12 | Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or endorses. |
|
p. 2 O2 in profile | |
| 4.13 | Memberships in associations and/or national/international advocacy organisations in which the organisation has positions in governance bodies, participates in projects or committees, provides substantive funding beyond routine membership dues or views membership as strategic. | See 4.12 |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| 4.14 | List of stakeholder groups engaged by the organisation. | 1 | External dialogue Supplier |
|
| 4.15 | Basis for identification and selection of stakeholders with whom to engage. | 1 | External dialogue | p. 3 O2 in profile |
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. | 1 | External dialogue Materiality O2's Corporate Responsibility report is changing people's views Health Employee engagement Industry co-operation Content standards Environmental management |
p. 3 Knowing what really matters |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. | 1 | See 4.16 | p. 3 O2 in profile |
Economic
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure of management approach | 1 | O2 in profile | ||
| EC1 | Direct economic value generated and distributed, including: revenues, operating costs, employee compensation, donations, other community investments, retained earnings, payments to capital providers and governments. | 1 | Community |
p. 2 O2 in profile p. 39 Three-year performance data |
| EC2 | Financial implications and other risks and opportunities for the organisation's activities due to climate change. | 2 | Environment and sustainability Risk management |
p. 10 Future of mobile |
| EC3 | Coverage of the organisation's defined benefit plan obligations. | 2 | Pay and benefits | p. 30 Employee engagement |
| EC4 | Significant financial assistance received from government. | 1 | See full press release |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. | 4 | O2's salary structure is negotiated and organised on a national basis, therefore there is no local differentiator. | |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | 2 | Business Principles Supplier management O2's approach is to source products and services from suppliers that provide the best overall value for money for the business. There is no specific policy on locally based suppliers. |
|
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. | 2 | Recruitment and retention O2's hiring procedures are determined on a national basis and roles in relevant offices are advertised on national and trade press. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. | 4 | Not applicable. There has been no expenditure on non-core business infrastructure. | |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. | 1 | Pricing O2 does not in itself have a significant impact on national GDP figures. However, the sector as a whole does and statistics are included in other publications that can be downloaded from our website. |
p. 3 O2 in profile |
Environmental
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure on management approach | 1 | Environment Environmental management |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN1 | Materials used by weight or volume. | 3 | The majority of our products and equipment are sourced from well known handset and network manufacturers, and only a small fraction of our handsets are directly commissioned by O2. Currently, we do not measure the materials used for these third party manufacturing operations. | |
| EN2 | Percentage of materials used that are recycled input materials. | 3 | See EN1 |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN3 | Direct energy consumption by primary energy source. | 1 | Gas Fuel oil |
p. 26 Environment and sustainability |
| EN4 | Indirect energy consumption by primary source. | 1 | Energy and CO2 | p. 26 Environment and sustainability |
| EN5 | Energy saved due to conservation and efficiency improvements. | 1 | Energy and CO2 Environmental management |
p. 26 Environment and sustainability |
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services & reductions in energy requirements as a result of these initiatives. | 1 | Green tariff Environmental management Industry co-operation |
p. 26 Environment and sustainability |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved. | 2 | Environment Ethical supply chain Energy and CO2 |
p. 26 Environment and sustainability |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN8 | Total water withdrawal by source. | 2 | Water consumption | |
| EN9 | Water sources significantly affected by withdrawal of water. | 4 | We do not have any industrialised processes which draw on water supplies. | |
| EN10 | Percentage and total volume of water recycled and reused. | 4 | We do not have any industrialised processes which draw on water supplies. We also do not have a license to do so. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. | 3 | We do not currently collect this information. | |
| EN12 | Description of significant impacts of activities, products & services on biodiversity in protected areas & areas of high biodiversity value outside protected areas. | 4 | Not specifically reported because no major impacts on biodiversity have been identified that would be associated with our operations. | |
| EN13 | Habitats protected or restored. | 4 | Not specifically reported because no major impacts on biodiversity have been identified that would be associated with our operations. | |
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity. | 2 | Landscape and biodiversity | |
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | 4 | Not specifically reported because no major impacts on biodiversity have been identified that would be associated with our operations. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN16 | Total direct and indirect greenhouse gas emissions by weight. | 1 | Our carbon footprint | p. 26 Environment and sustainability |
| EN17 | Other relevant indirect greenhouse gas emissions by weight. | 2 | Ozone-depleting gases | p. 26 Environment and sustainability |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. | 1 | Ozone-depleting gases Electricity |
p. 26 Environment and sustainability |
| EN19 | Emissions of ozone-depleting substances by weight. | 1 | Ozone-depleting gases | p. 26 Environment and sustainability |
| EN20 | NOx, SOx, and other significant air emissions by type and weight. | 2 | Our carbon footprint | |
| EN21 | Total water discharge by quality and destination. | 4 | This is not reported because there are no significant discharges to water from our installations. We also do not have a license to discharge water. | |
| EN22 | Total weight of waste by type and disposal method. | 2 | Waste and recycling | |
| EN23 | Total number and volume of significant spills. | 1 | Local pollution risk | |
| EN24 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. | 4 | Waste and recycling O2 does not import or export any hazardous waste. Any hazardous waste is handled by environmentally accredited suppliers. |
|
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. | 4 | Waste and recycling Local pollution risk This is not reported because there are no significant discharges to water from our installations. We also do not have a license to discharge water. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. | 1 | Handset recycling Environmental management Industry co-operation |
p. 26 Environment and sustainability |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category. | 2 | Handset recycling |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. | 1 | Compliance |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN29 | Significant environmental impacts of transporting products & other goods & materials used for the organisation's operations & transporting members of the workforce. | 2 | Travel and transport |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| EN30 | Total environmental protection expenditures and investments by type. | 3 | Environmental expenditures are e.g. certification to ISO 14001. Operational projects that may result in environmental benefits are not recorded as environmental costs and would be regarded as company confidential information. |
Social performance - Employment
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure on management approach | 1 | Employment | ||
| LA1 | Total workforce by employment type, employment contract, and region. | 1 | Diversity and inclusion |
p. 2 O2 in profile p. 30 Employee engagement |
| LA2 | Total number and rate of employee turnover by age group, gender, and region. | 1 | Employment Diversity and inclusion Targets and objectives The disclosure omits Group-wide information about turnover. |
|
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. | 1 | Work-life balance |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| LA4 | Percentage of employees covered by collective bargaining agreements. | 2 | Employee relations Trade unions O2 in the UK recognises two trade unions - Connect and the Communications Workers Union (CWU). We have collective representation for around 85 per cent of our employees. All O2 employees are represented in the European Works Council. |
|
| LA5 | Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. | 2 | Employee relations Trade unions |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. | 2 | Health and safety | |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. | 2 | Health and safety | |
| LA8 | Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. | 4 | Work-life balance We have not identified any current serious diseases that would affect our workforce or local communities. However, we have a number of initiatives to promote and foster well-being among our employees. |
p. 30 Engaging employees |
| LA9 | Health and safety topics covered in formal agreements with trade unions. | 1 | Health and safety | p. 30 Employee engagement |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| LA10 | Average hours of training per year per employee by employee category. | 2 | Training and development Compliance |
p. 30 Employee engagement |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | 2 | Training and development | p. 30 Employee engagement |
| LA12 | Percentage of employees receiving regular performance and career development reviews. | 1 | Pay and benefits Training and development |
p. 30 Employee engagement |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. | 1 | Diversity and inclusion | p. 30 Employee engagement |
| LA14 | Ratio of basic salary of men to women by employee category. | 2 | The figures are measured for the following business units:
|
Social performance - human rights
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure on management approach | 1 | Employment Ethical supply chain |
||
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | 2 | Ethical supply chain O2 Human Rights policy O2 Ethical Procurement policy In our day-to-day operations our agreements do not include specific human rights clauses as Telefónica O2 Europe only operates in the EU and the Isle of Man. However, our group procurement policy covers labour and health and safety standards and are referred to in most of our contracts in our legal terms and conditions. In addition, we carry out risk assessments of those suppliers who may present a risk to O2 reputation. |
|
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | 2 | Ethical supply chain We have put in place a number of codes of conduct, policies and principles to achieve our commitment to embed human rights into our supply chain: our Business principles, ethical procurement policy, Human Resources policies and health, safety and environment policies. Our approach is to assess suppliers based on corporate responsibility risk propensity rather than in percentage terms. |
|
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | 2 | Business Principles Crime prevention We do not collect training data information. However, our Business principles' training programme that is compulsory for all (where the training facility is available), and 'investigation' training for our security personnel cover key aspects of Human Rights issues. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR4 | Total number of incidents of discrimination and actions taken. | 1 | Grievance procedures Non-discrimination and human rights |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | 4 | Not applicable in O2's countries of operations. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR6 | Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. | 4 | Business Principles We will not use any form of forced or child labour, as stipulated by our business principles, and our minimum-age limits for employees. We only operate in the EU and the Isle of Man, therefore there is no significant risk for incidents of child labour. Ethical supply chain We want assurance that our suppliers neither rely on forced labour nor use child workers, pay living wages, refrain from harsh or inhumane practices, and offer acceptable working hours and safe and healthy working conditions. Diversity and inclusion O2 Human Rights policy We have benchmarked our policies against The United Nations Universal Declaration of Human Rights and the International Labour Organisation Declarations to ensure compliance and we have established a human rights policy that underscores this approach. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour | 4 | Business Principles Ethical supply chain O2's operations are of such a nature that the issue of forced labour within our own organisation has not arisen. O2's policy on forced labour is included in O2's ethical procurement policy. The risk assessments carried out cover the scope of our Ethical Procurement Policy standards including forced labour. All supplier assessments and audits will consider this issue. To date we have not identified any instances of forced or compulsory labour being employed in suppliers' factories. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. | 4 | Crime prevention Not currently measured, because no human rights issues in our own organisation have been identified. |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken | 4 | Not applicable. O2 only operates in countries where this matter has not been raised as an issue for our business to regard. |
Social performance - society
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure on management approach | 1 | Governance and ethics | ||
| SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. | 1 | Community Child protection Health Targets and objectives |
p. 18 Child protection p. 22 Health and mobiles p. 34 Community support p. 38 Objectives and targets |
| SO2 | Percentage and total number of business units analyzed for risks related to corruption. | 1 | Governance and ethics Business Principles Bribery and corruption |
|
| SO3 | Percentage of employees trained in organization's anti-corruption policies and procedures. | 1 | Business Principles Bribery and corruption This is a mandatory requirement for all employees, the training facility is currently being developed for our operations in the Czech Republic and Slovakia. In 2006, 68 per cent of all employees had completed the training. |
|
| SO4 | Actions taken in response to incidents of corruption. | 1 | Bribery and corruption | |
| SO5 | Public policy positions and participation in public policy development and lobbying. | 1 | External dialogue Roaming |
|
| SO6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. | 1 | External dialogue Governance and ethics |
|
| SO7 | Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. | 1 | Compliance | |
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | 1 | Compliance During 2006 there were no significant fines due to compliance failures. |
Social performance -product responsibility
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| Disclosure on management approach | 1 | Your mobile | ||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | 1 | Health Handsets Radio frequency waves R&TTE EU Directive All phone products must comply with the European Union directive on Radio and Telecommunications Terminal Equipment (R&TTE). |
|
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | 1 | Health Handsets Radio frequency waves Health and safety |
|
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | 2 | Health Radio frequency waves We require manufacturers of phones, masts, antennas to provide us with standard absorption rates and levels of non-ionising emissions. |
|
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. | 1 | Compliance Handsets Radio frequency waves |
|
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | 2 | Satisfaction and loyalty | |
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | 1 | Compliance Appropriate mobile services |
|
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | 1 | Compliance | |
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | 1 | Compliance | |
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | 1 | Compliance |
Telecommunications supplement
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| IO1 | Capital investment in telecommunication network infrastructure broken down by country/region. | 2 | Figures that have been audited and that are available are:
|
|
| IO2 | Net costs for service providers under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable. Describe relevant legislative and regulatory mechanisms. | 2 |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| IO3 | Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency fields, and exposure to hazardous chemicals. | 1 | Health Industry co-operation Facts on mobile and health Health and safety (2006 CR Report) Health and safety Radio frequency waves Network roll-out - best-practice |
|
| IO4 | Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to radiofrequency (RF) emissions from handsets | 1 | Radio frequency waves Handsets What is Specific Absorption Rate? Network roll-out - best-practice What are radio waves? Facts on mobile and health |
p. 22 Health |
| IO5 | Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) guidelines on exposure to radiofrequency (RF) emissions from base stations. | 1 | Radio frequency waves What are cell-sites? Network roll-out - best-practice Base stations - location and roll-out Facts on mobile and health |
|
| IO6 | Policies and practices with respect to Specific Absorption Rate (SAR) of handsets. | 1 | Radio frequency waves Health Handsets What is Specific Absorption Rate? What are radio waves? Can mobile phones damage your health? |
p. 22 Health |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| IO7 | Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible. | 1 | Health Industry co-operation Base stations - location and roll-out Networks, masts and health |
|
| IO8 | Number and percentage of stand-alone sites, shared sites, and sites on existing structures. | 2 | p. 22 Health and mobiles |
Access to telecommunication products and services: bridging the digital divide
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| PA1 | Polices and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas. Include an explanation of business models applied. | 1 | Inclusive services Pricing |
|
| PA2 | Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied. | 1 | Inclusive services | |
| PA3 | Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time. | 2 | Satisfaction and quality Health |
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| PA4 | Quantify the level of availability of telecommunications products and services in areas where the organisation operates. Examples include: customer numbers/market share, addressable market, percentage of population covered, percentage of land covered. | 1 | O2 in profile Inclusive services |
p. 2 O2 in profile |
| PA5 | Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected. Include explanation of approach to pricing, illustrated with examples such as price per minute of dialogue/bit of data transfer in various remote, poor or low population density areas. | 1 | Inclusive services Pricing Roaming Managing mobile costs |
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| PA6 | Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief. | 1 | Safety and security Emergency assistance |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| PA7 | Polices and practices to manage human rights issues relating to access and use of telecommunications products and services. | 1 | Inclusive services Safety and security Appropriate mobile services |
p. 12 Future of mobile |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| PA8 | Policies and practices to publicly communicate on EMF related issues. Include information provides at points of sales material. | 1 | Health Handsets Can mobile phones damage your health? Industry co-operation |
|
| PA9 | Total amount invested in programmes and activities in electromagnetic field research. Include description of programmes currently contributed to and funded by the reporting organisation. | 1 | Independent research | |
| PA10 | Initiatives to ensure clarity of charges and tariffs. | 1 | Pricing Managing mobile costs Managing mobile spend |
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| PA11 | Initiatives to inform customers about product features & applications that will promote responsible, efficient, cost effective & environmentally preferable use. | 1 | Protect our children Child protection Customer advice Handset recycling Environment |
| GRI Indicator | Description | Status | Where can I find it online? | Where can I find it in the printed report? |
|---|---|---|---|---|
| TA1 | Provide examples of the resource efficiency of telecommunication products and services delivered. | 1 | Handset recycling Future of mobile Travel and transport |
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| TA2 | Provide examples of telecommunication products, services and applications that have the potential to replace physical objects. | 1 | Future of mobile Travel and transport Economic impact of mobile phones on the Economy |
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| TA3 | Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings. | 1 | Economic impact of mobile phones on the Economy | |
| TA4 | Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental. | 1 | Child protection Environment |
|
| TA5 | Description of practices relating to intellectual property rights and open source technologies. |
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