Targets and objectives
Group-wide targets and objectives
Management & compliance
| Subject |
Objectives |
Target |
Timeline |
| Management and governance |
Continuously improve O2's corporate responsibility performance as part of Telefónica Group to benefit all of its stakeholders. |
Align O2's corporate responsibility activities with those of Telefónica. |
December 2006 |
| External dialogue |
Improve awareness amongst O2's management about social, environmental and ethical issues by analysing information gained through stakeholder engagement. |
Implement a system to record stakeholder engagement and to establish regular management reporting on issues raised through dialogue. |
December 2006 |
| Business Principles |
Ensure that O2's employees behave ethically at all times in their dealing with each other, with suppliers, with customers and with the general public. |
Achieve 85 per cent completion rate for Business Principles training across O2 where the online training facility is available. |
December 2006 |
| Environmental management |
Minimise our negative impact on the environment. |
Maintain accreditation to ISO 14001 across all O2 businesses and to achieve accreditation for recently O2-branded operations. Manage continual reductions in energy use in offices and call centres per full-time employee. Develop a carbon neutrality strategy for the Group. |
December 2007 |
| Health and wellbeing and employer of choice |
Increase our employees' awareness of general health and wellbeing and promote O2 as an employer of choice. |
Retain O2's position as a great place to work and to ensure the health and wellbeing of O2's employees. |
December 2008 |
| Community - employee engagement |
Empower and support O2's employees to be active and contributing to the local communities. |
Raise awareness among employees of O2's relationship in the community and community investment activities to reach 75 per cent. |
December 2008 |
O2 UK: New targets and objectives for 2006 (unless otherwise stated)
Marketplace
| Subject |
Objectives |
Target |
Timeline |
| Protecting the vulnerable |
Establish increased awareness among customers and especially children about the responsible use of mobile phones. |
Achieve a five per cent increase in customer awareness of O2's parental control options by December 2006, and a further 10 per cent increase by the end of 2007. |
December 2006 |
| Supply chain |
Integrate corporate responsibility ethos into the strategic sourcing process of O2 and to increase awareness of ethical supply chain policies within O2's operational teams. |
Implement industry tools including audit checklists, risk and supplier self-assessments for suppliers, as part of O2 UK's ethical sourcing activity.
Identify all ethical high risk purchasing categories and suppliers and assess 100 percent of these O2 UK suppliers. |
December 2006 |
Environment & sustainability
| Subject |
Objectives |
Target |
Timeline |
| Climate change & resources |
Make efforts to reduce O2's impact on the environment and help tackle climate change. |
Achieve at least a 5 per cent reduction in the electricity used in our offices and call centres.
Achieve a 2 per cent reduction on the variable load at our 2G cell sites. (Variable load refers to the infrastructure energy managed by the Property team e.g. air conditioning, lighting and system power)
Remove all HCFC refrigerant gases from our cell sites by 2010, with 51 per cent removed by December 2006. |
All targets: December 2006 |
| Climate change & resources |
Encourage customers to recycle redundant mobile handsets |
Ensure a five per cent increase of collected redundant handsets for recycling. |
December 2006 |
Workplace
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Engage and involve everyone who works across all of O2 UK to make improvements for the overall success of our employees and the Company. |
Achieve 74 points in the Reflect O2 overall index. |
December 2006 |
Community
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Empower and support O2's employees to actively contribute to their local communities. |
We will increase employee involvement in O2's community projects/ fundraising activities by 10 per cent. |
December 2006 |
| Community investment |
Maximise the value O2 brings to society while ensuring our work in communities deliver equal business and social value. |
Implement a fundraising programme for our charity of choice Weston Spirit - raising £250,000; and recruiting at least 125 employees and 125 young people to participate in the O2/ Weston Spirit peer-mentoring programme. |
February 2007 |
| Introduce a £50,000 community fund to give grants to individuals or small groups to make a positive difference to their local community or to environment protection. |
October 2006 |
O2 Airwave: New targets and objectives for 2006 (unless otherwise stated)
Environment and sustainability
| Subject |
Objectives |
Target |
Timeline |
| Climate change & resources |
Make efforts to reduce O2's impact on the environment and help tackle climate change. |
Seek to lower levels of energy use and to encourage uptake of energy from renewable sources and continue to keep up renewable energy sourcing above 10 per cent.
Offset 24,000 tonnes of CO2. |
All targets: December 2006 |
Workplace
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Engage and involve everyone who works across all of O2 UK to make improvements for the overall success of our employees and the Company. |
Achieve 74 points in the Reflect O2 overall index. |
December 2006 |
| Inclusion & diversity |
Maintain the momentum of health and well-being awareness at O2. |
Maintain the momentum of health and well-being awareness at O2. Continue to invest in health and well-being programmes. |
December 2006 |
| Health and Safety |
Zero tolerance regarding incidents at the workplace. |
Zero enforcement notices from authorities. |
December 2006 |
| To ensure safety management system is fully complied with by all employees |
To introduce measurement system and monitor compliance |
Community
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Empower and support O2's employees to actively contribute to their local communities. |
10 per cent of Airwave employees to be involved in O2 Airwave's community projects/ fundraising activities. |
December 2006 |
O2 Ireland: New targets and objectives for 2006 (unless otherwise stated)
Marketplace
| Subject |
Objectives |
Target |
Timeline |
| |
Protect the vulnerable |
Launch Age Verification and Content Classification services. |
December 2006 |
Environment and sustainability
| Subject |
Objectives |
Target |
Timeline |
| Climate change & resources |
Minimise O2 Ireland's impact on the environment |
Continue to reduce our landfill waste and increase our recycling performance to reach 75 per cent from 60 per cent. |
December 2006 |
| Achieve at least a five per cent reduction in the electricity used in our offices and call centres per full time employee (against 2004/05 baseline). |
December 2006 |
| Increase the proportion of electricity from renewable sources used by our networks from the current level of 30 per cent to 35 per cent. |
December 2007 |
Workplace
| Subject |
Objectives |
Target |
Timeline |
| Diversity & workplace development |
Increase diversity of workforce to better reflect Irish society. |
Implement the 'workplace of the future'-programme. |
December 2006 |
| Retain O2's position as a great place to work and to ensure the health and wellbeing of O2 Ireland's employees. |
Maintain position of being among top ten companies to work for in Ireland. |
April 2007 |
| Ensure that all O2 Ireland employees engaged in high-risk activities undergo medical assessments. |
December 2007 |
Community
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Embed Irish Autism Action as charity of choice across O2 Ireland business operations. |
Raise €100,000 and recruit 60 O2 employee volunteers for Irish Autism Action. |
December 2006 |
O2 Germany: New targets and objectives for 2006 (unless otherwise stated)
Marketplace
| Subject |
Objectives |
Target |
Timeline |
| Protecting the vulnerable |
Raise awareness of the responsible use of mobile phones and youth protection amongst customers. |
Publish three online-brochures on youth protection. |
All targets: December 2006 |
| Improve education of children on the responsible use of mobile phones. |
Support launch of mobile phone course in at least three further Federal States. |
Health
| Subject |
Objectives |
Target |
Timeline |
| |
Support of independent research regarding alleged health effects of electro-magnetic fields. |
Help fund the German Mobilfunkforschungsprogramm.
Help fund of the Forschungsgemeinschaft Funk e.V.
Development of point of sale information. |
All targets: December 2006 |
| Improvement of consumer information regarding handset and mast emissions. |
To respond to each information query on masts. |
| Improvement of safety at mast sites. |
Raising awareness about safety by making twice yearly regional safety reporting mandatory. |
| Reduction of subcontractor incidents at new O2 sites. |
Establish construction inspections - at least 50 inspections per year, operated by our heath & safety experts. |
| Zero tolerance regarding incidents at the workplace. |
Zero enforcement notices from authorities. |
Environment and sustainability
| Subject |
Objectives |
Target |
Timeline |
| Climate change & resources |
Ecology-efficiency |
Raise our eco-efficiency by five per cent (EBITDA/CO2) compared to baseline March 2006. |
All targets: December 2006 |
| Carbon neutrality |
Become 40 per cent carbon neutral (compensate 36.000 tons CO2). |
| Customer engagement |
Engage customers and employees in our environmental vision and mission (three major actions or events for customers and/or employees). |
Workplace
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
To respect the contribution of our employees and to become an employer of choice. |
Maintain 79 points in the Reflect O2 overall index.
Maintain employee turnover at 5,8 per cent absenteeism at 3 per cent against baseline of 2005/06.
Continue to invest in employee development and maintain 5,5 training days per year per employee.
Continue mandatory values and leadership training of O2 Germany's managers.
Encourage in-house recruitment to support the career development of O2 employees.
Maintain position of being among top ten companies to work for in Germany. |
All targets: December 2006 |
Community
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Empower our employees to actively contribute to the community. |
Start working with the second Schola-21 partner school in co-operation with the German Children and Youth Foundation. |
December 2006 |
Manx Telecom: New targets and objectives for 2006 (unless otherwise stated)
Environment and sustainability
| Subject |
Objectives |
Target |
Timeline |
| Climate change & resources |
Make efforts to reduce Manx Telecom's impact on the environment and help tackle climate change. |
Central heating power system at our headquarters to reduce our CO2 emissions by 200 tonnes and SO2 by 5.3 tonnes.
Reduce our emissions associated with commercial vehicle transport by an additional 5 per cent. |
All targets: December 2006 |
| Eliminate waste at source, where possible, to reduce the impact on natural resources. |
Validate the current waste streams and seek new ways to dispose of waste that would increases the monetary return by 75 per cent for use on environmental projects. |
December 2006 |
| Encourage customers to recycle redundant mobile handsets. |
Ensure a 5 per cent increase of collected redundant handsets for recycling. |
December 2006 |
| Ensure environmental protection across our supply chain. |
Assess 50 per cent of all existing contracts against current environmental policies and implement an improvement programme. |
December 2006 |
Workplace
| Subject |
Objectives |
Target |
Timeline |
| Health & wellbeing |
Work to achieve a reduction in the total number of accidents. |
Less than 10 accidents based on the average of the last three years. |
December 2006 |
| Work to achieve a reduction in the number of day's sick absence lost to accidents |
Less than 20 days per annum. |
December 2006 |
| To encourage employee participation in company health screening programme. |
To enrol at least 45 employees. |
December 2006 |
| Employee engagement |
Engage and involve everyone who works across all of O2 UK to make improvements for the overall success of our employees and the Company. |
Achieve 75 points in the Reflect O2 overall index. |
December 2006 |
Community
| Subject |
Objectives |
Target |
Timeline |
| Employee engagement |
Empower more employees to be involved in their local community. |
Increase employee awareness of Manx Telecom supporting community project to reach 40 per cent. |
December 2006 |
| To raise £30,000 through employee actions and activities for the Mighty Oak appeal. |
December 2007 |
