Progress against previous targets and objectives
Progress against previously set targets and objectives
Management
| Issues |
Objectives |
Targets |
Status |
| External dialogue |
Establish procedure to measure and track stakeholder engagement to ensure effective decision-making and management of key corporate responsibility issues. |
Establish a process for stakeholder engagement monitoring, to be captured by our online risk management system, by March 2006. |
Achieved |
| Business Principles |
Continue to encourage confidential reporting by employees of breaches of our code of business ethics and monitor actions taken to investigate such reports. |
Further enhance our reporting system and include compliance monitoring in internal audit plans. |
Achieved |
Marketplace
| Issues |
Objectives |
Targets |
Status |
| Protecting the vulnerable |
Establish increased awareness among customers about responsible use of mobile phones. |
Increase the profile of child-protection information and the capabilities of O2 stores to inform customers about the responsible use of mobile phones by March 2006. |
Achieved |
| Supply chain |
Continue efforts to implement ethical and environmental procurement policies. |
Increase awareness of policies within O2's procurement teams. Increase supplier audits of principal suppliers, and help establish a common industry code for supplier audits. |
Achieved |
Health
| Issues |
Objectives |
Targets |
Status |
| Health research |
Continue the commitment to help fund and support independent research into alleged health risks of mobile communications. |
Fund independent and peer-reviewed research into alleged health effects of mobile communications. |
Achieved |
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|
Agree contract for funding the Mobile Telecommunications and Health Research phase 2 programme with the Department Health by October 2005. |
Achieved |
Environment and Sustainability
| Issues |
Objectives |
Targets |
Status |
| Environmental management |
Maintain certification to the international environmental standard ISO14001 in all operating businesses. |
To be reviewed annually. |
Achieved |
| Environmental management |
Minimise negative impact on the environment. |
Zero enforcement notices by environmental agencies. |
Achieved |
| Air emissions |
Seek to lower levels of energy use. |
Reduce electricity consumption by five per cent in offices and call centres by 2007 and in our network by 2008. Reduce emissions associated with business transport by five per cent by March 2006. |
In progress |
| Air emissions |
Reduce transport fuel consumption and emissions. |
Reduce emissions associated with business transport by five per cent by March 2006. |
Failed |
| Resources |
Seek to lower the levels of energy use and to encourage uptake of energy from renewable sources. |
Pilot renewable energy sourcing for at least two of our sites by 2006 and continue to keep up renewable energy sourcing above 10 per cent. |
Achieved |
| Resources |
Increase number of mobile phones and materials recycled. |
Collect at least 150,000 redundant mobile handsets and ensure they are recycled by March 2006. |
Achieved |
| Climate change |
Minimise negative impact on the environment. |
Complete a study of O2's carbon emissions and establish emission targets by March 2006. |
Achieved |
Workplace
| Issues |
Objectives |
Targets |
Status |
| Health and safety management |
Zero tolerance of accidents in the workplace. |
Zero enforcement notices by health and safety authorities. |
Achieved |
| Employee engagement |
We are committed to further increasing employee engagement. |
Achieve Group-wide Reflect O2 target and response rate of 73 per cent. |
Achieved |
| Health and Wellbeing |
Increase our people's awareness of general health and wellbeing. |
Invest in programmes to improve health and wellbeing to help the Company as an employer of choice. |
Achieved |
| Disability |
Increase the opportunities to enable disabled people to work at O2. |
Target campaigns in relevant business units and functions to encourage applications from disabled people. |
Achieved |
Community
| Issues |
Objectives |
Targets |
Status |
| Community investment |
Measure the impact of work in the community to ensure our investment is delivering benefits to society and the Company. |
Measure the impact of our community involvement by a grant monitoring process that includes third-party assessment of any significant project or a project above the value of £5,000. |
Achieved |
| Employee involvement |
Measure the impact of work in the community to ensure our investment is delivering benefits to society and the Company. |
Increase uptake of Can Do Giving (charitable payroll giving in the UK) to five per cent (from 4.3 per cent) by 2006. Increase Can Do Matching participation to include 150 employees and contributions to a total of £150,000. |
Partly achieved |
