Customer advice leaflets

The health and safety of our customers, our colleagues, and those within our local communities is central to our corporate responsibility effort.

At O2, we provide ready information on any potential risks associated with mobile phone technology, and we want to help lead stakeholders to informed comment on the health and safety issues associated with mobile phones and our networks.

Whether it be about health, child protection, personal safety, safe driving or mobile content, our aim is to state the facts and communicate them readily and responsibly.

Our leaflets are available within O2's retail stores and can also be downloaded from our websites.  They include information on current scientific thinking on health issues, the recommendations of independent and regulatory agencies and advice on the safe use of mobile phones, including for vulnerable groups like children, victims of mobile phone crime, and people with special needs.

Parental advice leaflets

We aim to be proactive in alerting parents and their children to the potential dangers of mobile phones and to advise on ways to use them safely.

Bullying on mobile phones offers practical advice on how to deal with bullying, who to contact and an explanation of the law.

 

 

 

 

What your child’s mobile can do aims to give parents and guardians an understanding of the breadth and benefits of mobile services, how they can help make life easier, safer and more fun. It also explores issues of how mobile services can be exploited disreputably and in harmful ways by some people, as well as what to look out for.

 

 

 

Sensible use of camera phones Camera phones are increasingly popular but they need to be used sensibly and with care. Our leaflet sets out a few tips to get you started.

 

 

 

Safe use of mobile chatrooms This leaflet explains the risks associated with children accessing chat facilities (chatrooms) where they might meet and talk with ‘friends’ that they do not know in the real world. In particular, it sets out advice on what to do when children make contacts who may behave negatively towards them.

 

 

 

Helping children deal with nuisance calls If your children own mobile phones, they could receive calls or text messages that annoy, offend or threaten, either from people they know or from complete strangers. The leaflet shares some safety tips.

 

 

 

Protecting your child against crime Young people’s mobile phones are often stolen. By being alert to the dangers and more careful about what they do, children can help prevent themselves and their phones being easy targets.

 

 

 

Personal health and safety

We want everyone to enjoy the benefits of mobile phones without fear of injury or risk to their physical safety.

 

 

 

 

 

Can mobile phones damage your health?

There has been a lot of debate about whether or not mobile phones and base stations are safe.

We can’t provide you with all the answers because research into the safety of mobile communications is still going on. We can, however, provide you with the facts as they stand today, and we remain committed to keeping you informed.

 

 

 

 

 

Safe driving

We urge our customers to support the efforts to stop motorists driving and holding a mobile phone at the same time.

When driving, we recommend that you use voicemail wherever possible and that you listen to your messages only when you are safely parked. If you must make a call while travelling, make sure it is hands-free and keep it brief.

Our Safer driving guide offers information and tips on how to use your phones responsibly in transit, and an explanation of the law and the penalties you could incur. Reading this may help you keep in touch safely while you travel.