GRI index

This section provides you with a way to cross-check our performance against the indicators of the Global Reporting Initiative (GRI).

In this section you can also read how we report against the 11 GRI Principles.

Yes - this indicator has been covered by the report, by this table, or by associated reports
Yes - but this indicator has only been partially covered by the report
No - this indicator has not been reported on, or it is not being measured
Not applicable for O2

1. Vision and strategy

GRI Indicator	Description	Status	Online report	Printed report
1.1	Statement of the organisation's vision and strategy regarding its contribution to sustainable development.	1	Our vision and values	p.2-3 The mobile evolution and O2 p.4 Introduction by the Chairman of Telefónica, S.A. p.6-7 Interview with the Chairman and CEO of O2 plc
1.2	Statement from the CEO describing key elements of the report			p.6-7 Interview with the Chairman and CEO of O2 plc p.8-9 Operating business CEO's statements

2. Profile

GRI Indicator	Description	Status	Online report	Printed report
2.1	Name of reporting organisation	1	O2 in profile	p.5 O2 in profile
2.2	Major products and/or services, including brands, if appropriate	1	O2 in profile	p.5 O2 in profile
2.3	Operational structure of the organisation	1	O2 in profile	p.5 O2 in profile
2.4	Description of major divisions, operating companies, subsidiaries and joint ventures	1	O2 in profile	p.2-3 The mobile evolution and O2 p.5 O2 in profile
2.5	Countries in which the organisation's operations are located	1	O2 in profile	p.5 O2 in profile
2.6	Nature of ownership; legal form	1	O2 in profile	p.4 Introduction by the Chairman of Telefónica, S.A. p.5 O2 in profile
2.7	Nature of markets served	1	O2 in profile	p.5 O2 in profile
2.8	Scale of the reporting organisation: number of employees products produces/services offered (quantity or volume) net sales; and Total capitalisation broken down in terms of debt and equity In addition to the above, reporting organisations are encouraged to provide additional information, such as: Value added; total assets; and breakdown of any or all of the following: sales /revenues by countries/regions that make up 5% or more of total revenues; major products and/or identified services costs by country/region; and employees by country/region	2	O2 in profile Economic performance	p.5 O2 in profile p.6-7 Interview with the Chairman and CEO of O2 plc p.10-15 Your mobile
2.9	List of stakeholders, key attributes of each, and relationship to the reporting organisation	1	Understanding opinion/ Industry co-operation Environmental management Managing mobile costs/ Responsible marketing/ Content standards/ Child protection Industry co-operation/ Independent research Crime prevention Workplace	p.8-9 CEO statement (UK report) p.21 Safety and security > Privacy at what price? p.25 Health > Mast siting and mast sharing p.33 O2 employees > Better-place-to-work dialogue p.34 O2 employees > On reflection

Report scope
GRI Indicator	Description	Status	Online report	Printed report
2.10	Contact person(s) for the report, including e-mail and web addresses	1	Contact us	Back cover
2.11	Reporting period for the information provided	1	Scope and boundaries	p.1
2.12	Date of most recent previous report	1	About the report Scope and boundaries
2.13	Boundaries of report (countries/regions, products/services, divisions/facilities/joint ventures/subsidiaries) and any specific limitations on the scope	1	About the report Scope and boundaries	p.1 p.5 O2 in profile
2.14	Significant changes in size, structure, ownership or products/services that have occurred since the previous report	1	Scope and boundaries O2 in profile	p.4 Introduction by the Chairman of Telefónica, S.A. p.5 O2 in profile
2.15	Basis for reporting on joint ventures, partially owned subsidiaries, leased facilities, outsourced operations, and other situations that can significantly affect comparability from period to period and or between reporting organisations	1	Scope and boundaries	p.1 p.5 O2 in profile
2.16	Explanation of the nature and effect of any re-statements of information provided in earlier reports, and the reasons for such re-statements (e.g. mergers/acquisitions, change of base years/periods, nature of business, measurement methods)	1	Scope and boundaries Environmental performance	p.5 O2 in profile p.26-31 Environment

Report profile
GRI Indicator	Description	Status	Online report	Printed report
2.17	Decisions not to apply GRI principles or protocols in the preparation of the report.	1 Not applicable. This report is prepared in accordance with GRI.		p.6-7 Interview with the Chairman and CEO of O2 plc
2.18	Criteria/definitions used in any accounting for economic, environmental and social costs and benefits.	1	LBG model	p.29 Table: Energy and CO2 emissions in 2005/06
2.19	Significant changes from previous years in the measurement methods applied to key economic, environmental and social information.	4 Not applicable. No significant changes have been made to our social accounting standards.
2.20	Policies and internal practices to enhance and provide assurances about the accuracy, completeness and reliability that can be placed on the sustainability report.	1	Governance and ethics Ernst & Young The Corporate Citizenship Company	p.44 Note from the auditors
2.21	Policy and current practice with regard to providing independent assurance for the full report.	1	Ernst & Young The Corporate Citizenship Company	p. 44 Note from the auditors
2.22	Means by which report users can obtain additional information and reports about economic, environmental and social aspects of the organisations activities, including facility-specific information.	1	About the report O2 in Society	Extensive online resource

3. Governance structure and management systems

Structure and governance
GRI Indicator	Description	Status	Online report	Printed report
3.1	Governance structures of the organisation, including major committees under the board of directors that are responsible for setting strategy and for oversight of the organisation	1	Governance and ethics Risk management
3.2	Percentage of the board of directors that are independent, non-executive directors	1	See board of directors
3.3	Process for determining the expertise board members need to guide the strategic direction of the organisation, including issues related to environmental and social risks and opportunities	1	Risk management Corporate responsibility governance
3.4	Board-level processes for overseeing the organisation's identification and management of economic, environmental and social risks and opportunities		Risk management	p.6-7 Interview with the Chairman and CEO of O2 plc
3.5	Linkage between executive compensation and achievement of the organisations financial and non-financial goals (e.g. environmental performance, labour practices)	1	Risk management
3.6	Organisational structures and key individuals responsible for oversight, implementation and audit of economic, environmental, social and related policies	1	Corporate responsibility governance Environmental management Health and Safety Diversity and inclusion
3.7	Mission and values statements, internally developed codes of conduct or principles and policies relevant to economic, environmental and social performance and the status of implementation	1	Business principles Supply chain Environmental management	p.2 The mobile evolution and O2 > Our vision and our approach p.15 Your Mobile > Where does your mobile come from? p.36 O2 employees > Good behaviour
3.8	Mechanisms for shareholders to provide recommendations or direction to the board of directors	4 Not applicable. O2 is no longer listed on the stock exchange.

Stakeholder engagement
GRI Indicator	Description	Status	Online report	Printed report
3.9	Basis for identification and selection of major stakeholders. This includes the processes for defining an organisation's stakeholders and for determining which groups to engage.	2	External dialogue > Understanding opinion Industry co-operation
3.10	Approaches to stakeholder consultation reported in terms of frequency of consultations by type and by stakeholder group. (This could include surveys, focus groups, community panels, corporate advisory panels, written communication, management/union structures, and other vehicles.)	1	External dialogue > Understanding opinion Industry co-operation Supply chain > Industry co-operation Environmental management Suppliers Content standards Health > Industry co-operation Mast siting Workplace > Employee engagement	p.14 Your Mobile > Inclusive services p.17 Safety and security > Safety first p.25 Health > Mast siting and mast sharing p.28 Environment (UK) > Blue means green p.30 Environment > Electricity from renewable sources p.31 Environment > Co-operation p.33 O2 employees > Better-place-to-work dialogue p.34 O2 employees > On reflection p.35 O2 employees (UK) > Trade union dialogue
3.11	Type of information generated by stakeholder consultations	1	External dialogue > Understanding opinion Employee engagement Child protection	p.28 Environment (UK) > Blue means green p.33 O2 employees > Better-place-to-work dialogue
3.12	Use of information resulting from stakeholder engagements	1	External dialogue > Understanding opinion Managing mobile costs Responsible marketing Child protection Inclusive services Employee engagement Environmental management	p.28 Environment (UK) > Blue means green p.33 O2 employees > Better-place-to-work dialogue

Overarching policies and management systems
GRI Indicator	Description	Status	Online report	Printed report
3.13	Explanation of whether and how the precautionary approach or principle is addressed by the organisation	1	Health	p.23-25 Health
3.14	Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organisation subscribes or which it endorses. (Include date of adoption and countries/operations where applied.)	1	Responsible marketing Content standards	p.20 Safety and security > Collective action on spam p.23 Health > The scientific view p.25 Health > Mast siting and mast sharing p.27 Environment > Environmental standards p.31 Environment > Co-operation p.34 O2 employees > Safe place to work p.37 O2 employees > Opportunities for all
3.15	Principal memberships on industry and business associations and/or national/international advocacy organisation	1	Industry co-operation Supply chain> Industry co-operation Environmental management Managing mobile costs Responsible marketing Content standards Industry co-operation	p.31 Environment > Co-operation
3.16	Policies and/or systems for managing upstream and downstream impacts including: supply chain management as it pertains to outsourcing and supplier environmental and social performance; and product and service stewardship initiatives.	1	Business Principles Supplier management Ethical and environmental procurement policies Suppliers
3.17	Reporting organisation's approach to managing indirect economic, environmental, and social impacts resulting from its activities.	1	Supplier management Ethical and environmental procurement policies Responsible marketing Content standards	p.15 Your mobile > Where does your mobile come from? p.17-18 Safety and security p.31 Environment > Co-operation
3.18	Major decisions during the reporting period regarding the location of, or changes in, operations. Explain major decisions such as facility or plant opening, closing, expansions and contractions.	1	O2 in profile	p.35 O2 employees (UK) > Welcome to Glasgow p.36 O2 employees > Table: employment growth of O2's operating businesses
3.19	Programmes and procedures pertaining to economic, environmental and social performance. Include discussion of: priority and target setting; major programmes to improve performance; internal communication and training; performance monitoring; internal and external auditing and senior management review.	1	Targets and objectives table Assurance Targets and objectives	p.4 Introduction by the Chairman of Telefónica, S.A. p.5 O2 in profile p.6-7 Interview with the Chairman and CEO of O2 plc p.42-43 Objectives and targets Back cover
3.20	Status of certification pertaining to economic, environmental and social management systems	1	Quality management Environmental management Health and safety	p.14 Your mobile > Quality standard extended p.27 Environment > Environmental standards p.34 O2 employees > Safe place to work

Economic performance

Customers
GRI Indicator	Description	Status	Online report	Printed report
EC1	Net sales - as listed in the profile section under 2.8	1	Customers	p.5 O2 in profile
EC2	Geographic breakdown of markets (For each product or product range, disclose national market share by country where this is 25% or more. Disclose market share and sales for each country where national sales represent 5% or more of GDP)	1		p.5 O2 in profile

Suppliers
GRI Indicator	Description	Status	Online report
EC3	Cost of all goods, materials and services purchased	2	Annual report and financial statements
EC4	Percentage of contracts that were paid in accordance with agreed terms, excluding agreed penalty arrangements	2 The Group aims to pay all of its creditors promptly. The payment terms for major contracts are agreed at the same time as other terms are negotiated with individual suppliers. It is the Group's policy to make payments for other purchases within 30 working days of the invoice date.	Annual report and financial statements
EC11 (Add)	Supplier breakdown by organisation and country	3 We do not report this information publicly due to protection of proprietary information

Employees
GRI Indicator	Description	Status	Online report	Printed report
EC5	Total payroll and benefits (including wages, pension, other benefits and redundancy payments) broken down by country or region	2	Employees Annual report and financial statements	p.6-7 Interview with the Chairman and CEO of O2 plc

Providers of capital
GRI Indicator	Description	Status	Online report	Printed report
EC6	Distributions to providers of capital broken down by interest of debt and borrowings, and dividends on all classes of shares, with any arrears of preferred dividends to be disclosed.	2	Economic performance Annual report and financial statements
EC7	Increase/decrease in retained earnings at end of period	3 Not applicable due to change in reporting year

Public sector
GRI Indicator	Description	Status	Online report	Printed report
EC8	Total sum of taxes of all types paid broken down by country	2 Breakdown by country is not publicly reported at this stage, as it is not an accounting obligation in the UK; however, we do provide a UK/ non-UK split.	Annual report and financial statements
EC9	Subsidies received broken down by country or region	1 The Scottish Executive has supported the new Glasgow O2 customer service project with an offer of Regional Selective Assistance worth around £7 million.
EC10	Donations to community, civil society and other groups broken down in terms of cash and in-kind donations per type of group	1	Community	p.9 Operating business CEO statement p.39 Community
EC12 (Add)	Total spent on non-core business infrastructure development	3 Not applicable. There has been no expenditure on non-core business infrastructure.

Indirect economic impacts
GRI Indicator	Description	Status	Online report	Printed report
EC13(Add)	The organisations indirect economic impacts. Identify major externalities associated with the reporting organisation's products and services	2 and 3	O2 does not in itself have a significant impact on national GDP figures. However, the sector as a whole does and statistics are included in the Economics section of the report.

Environmental performance indicators

Materials
GRI Indicator	Description	Status	Online report	Printed report
EN1	Total materials use other than water, by type. Provide definitions used for types of materials. Report in tonnes, kilograms, or volume.	1	Our carbon footprint Waste and recycling	p.29 Environment
EN2	Percentage of materials used that are wastes (processes or unprocessed) from sources external to the reporting organisation. Refers to both post-consumer recycled material and waste from industrial sources. Report in tonnes, kilograms, or volume.	2 The corporate responsibility report covers waste streams that are directly related to our operations; waste created by O2's contractors on site would be included in the figures. The report does not currently cover the waste created by the activities of our suppliers or contracted parties e.g. the proportionate waste volumes of one of our handset manufacturers. However, we have made a commitment to continually widen the areas that we consider, so as to be able to report on significant waste streams associated with our undertakings.

Energy
GRI Indicator	Description	Status	Online report	Printed report
EN3	Direct energy use segmented by primary source	2	O2 does not utilise any direct energy sources, except for very minor and intermittent fuel use of diesel fuel for emergency generators.
EN4	Indirect energy use. Report on all energy used to produce and deliver energy products purchased by the reporting organisation (e.g., electricity or heat).	1	Energy and CO2	p.29 Environment
EN17 (Add)	Initiatives to use renewable energy sources and to increase energy efficiency	1	Energy and CO2 Gas	p.29 Environment > Climate change p.30 Environment > Electricity from renewable sources
EN18 (Add)	Energy consumption footprint (I.e. annualised lifetime energy requirements) of major products.	1	Our carbon footprint
EN19 (Add)	Other indirect (upstream/downstream) energy use and implications, such as organisational travel, product lifecycle management and use of energy-intensive materials.	3	We do not yet capture the data mentioned, but we have made a commitment to continually widen the areas that we consider, to be able to report on significant waste streams associated with our undertakings.

Water
GRI Indicator	Description	Status	Online report
EN5	Total water use	1	Water consumption
EN20 (Add)	Water sources and related ecosystems/habitats significantly affected by use of water)	3 O2 does not have any industrialised processes which draw on water supplies, other than the standard 'domestic' uses of toilets and washrooms, drinking water or water for cooking. Our buildings are all fitted with building management systems which are set to limit water wastage to a minimum. Our waste water is disposed of through the local drainage system and processed by the relevant water company. We do not dispose of water from any processes to ground and the local water table.
EN21(Add)	Annual withdrawals of ground and surface water as a percent of annual renewable quantity of water available from the sources	4 We are a service providing company and do not need to extract water for any processes. We also do not have a license to do so.
EN22 (Add)	Total recycling and reuse of water	4	See EN21

Biodiversity
GRI Indicator	Description	Status	Online report	Printed report
EN6	Location and size of land owned, leased or managed in biodiversity-rich habitats	3 We do not currently collect this information.
EN7	Description of the major impacts on biodiversity associated with activities and/or products and services in terrestrial, freshwater and marine environments	3 Not specifically reported because no major impacts on biodiversity have been identified that would be associated with the Company's activities.
EN23 (Add)	Total amount of land owned, leased or managed for production activities or extractive use	4 Not applicable. We do not operate any industrial processes.
EN24 (Add)	Amount of impermeable surface as a percentage of land purchased or leased	4 Not applicable. We do not operate any industrial processes.
EN25(Add)	Impacts of activities and operations on protected and sensitive areas	3 This is currently not being measured or researched; however, going forward we will raise awareness about any potential impact our operations may have. We are expecting this to be negligible due to the nature of our business.	Landscape and biodiversity	p.31 Environment > Preserving the landscape
EN26 (Add)	Changes to natural habitats resulting from activities and operations and percentage of habitat protected or restored	2	Landscape and biodiversity	p.31 Environment > Preserving the landscape
EN27 (add)	Objectives, programmes and targets for protecting and restoring native ecosystems and species in degraded areas	3 Currently there are no such activities.
EN28 (Add)	Number of IUCN Red List species with habitats in areas affected by operations	3 See EN25.
EN29 (Add)	Business units currently operating or planning operations in or around protected or sensitive areas	3 See EN25.

Emissions, effluents and waste
GRI Indicator	Description	Status	Online report	Printed report
EN8	Greenhouse gas emissions	1	Energy and CO2 Our carbon footprint	p.27 Environment > Mobiles that won't cost the earth p.29 Environment > Climate change/ Energy & CO2 emissions
EN9	Use and emissions of ozone-depleting substances	1	Ozone-depleting refrigerant gases	p.28 Environment (UK) > Ozone and the future p.31 Environment > Ozone-depleting gases
EN10	NOx, SOx and other significant air emissions by type	3 Not specifically reported by O2 because there are no significant emissions to air from any O2 installations.
EN11	Total amount of waste by type and destination. 'Destination' refers to the method by which waste is treated, including composting, reuse, recycling, recovery, incineration, or landfilling. Explain the type of classification method and estimation method.	2	Waste and recycling	p.31 Environment > Electronic waste
EN12	Significant discharges to water by type	4 This is not reported by O2 because there are no significant discharges to water from O2 installations. O2 also does not have a license to discharge water.
EN13	Significant spills of chemical, oils, and fuels in terms of total number and total volume	1	Fuel oil and diesel storage Losses of stored fuel
EN30 (Add)	Other relevant indirect greenhouse emissions	4 O2 is a service providing company and does not have any other relevant greenhouse gas emissions than those reported or mentioned in the report.
EN31 (add)	All production, transport, import or export of any waste deemed 'hazardous' under the terms of the Basel Convention Annex 1,111, and V11	2 O2 does not import or export any hazardous waste. Any hazardous waste is handled by environmentally accredited suppliers.	Waste and recycling Hazardous waste and recycling
EN32 (Add)	Water sources and related ecosystems/habitats significantly affected by discharges of water and runoff	4 There are no significant discharges to water from O2 installations. O2 does also not have a licence to discharge to water.	Local pollution risk

Suppliers
GRI Indicator	Description	Status	Online report	Printed report
EN33 (Add)	Performance of suppliers relative to environmental components of programmes and procedures described in response to Governance Structure and Management Systems section (Section 3.16)	2	Suppliers	p.31 Environment > Supply chain initiatives

Products and services
GRI Indicator	Description	Status	Online report	Printed report
EN14	Significant environmental impacts of principal products and services	1	Handset recycling	p.30 Environment > Recycling handsets
EN15	Percentage of the weight of products sold that is reclaimable at the end of the product's useful life and percentage that is actually reclaimed. 'Reclaimable' refers to either the recycling or reuse of the product materials or components.	2	Handset recycling	p.30 Environment > Recycling handsets

Compliance
GRI Indicator	Description	Status	Online report	Printed report
EN16	Incidents of and fines for non-compliance with all applicable international declarations, conventions, treaties, and national, sub-national, regional and local regulations associated with environmental issues	1	Legislation and compliance	p.42 Objectives and targets

Transport
GRI Indicator	Description	Status	Online report	Printed report
EN34 (Add)	Significant environmental impacts of transportation used for logistical purposes	2	Travel and transport Retail distribution	p.30 Environment > Transport

Overall
GRI Indicator	Description	Status	Online report	Printed report
EN35 (Add)	Total environmental expenditures by type	2 Environmental expenditures are e.g. certification to ISO 14001. Operational projects that may result in environmental benefits are not recorded as environmental costs.

Social performance indicators

Employment
GRI Indicator	Description	Status	Online report	Printed report
LA1	Breakdown of workforce, where possible, by region/country, status (employee/non-employee), employment type (full time, part time) and by employment contract (indefinite or permanent/fixed term or temporary). Also identify workforce retained in conjunction with other employers (temporary agency workers or workers in co-employment relationships) segmented by region/country	1	Employees Employment	p.5 O2 in profile p.6-7 Interview with the Chairman and CEO of O2 plc
LA2	Net employment creation and average turnover segmented by region/country	2	Recruitment and retention	p.5 O2 in profile p.36 O2 employees
LA12 (Add)	Employee benefits beyond those legally mandated	1	Pay and benefits	p.33 O2 employees

Labour management relations
GRI Indicator	Description	Status	Online report	Printed report
LA3	Percentage of employees represented by independent trade union organisation or other bona fide employee representatives, broken down geographically OR percentage of employees covered by collective bargaining agreements broken down by region/country	1	Employee relations Trade unions
LA4	Policy and procedures involving information, consultation, and negotiation with employees over changes in the reporting organisations operations (e.g. restructuring)		Employee relations Employee engagement	p.35 O2 employees (UK) > Trade union dialogue
LA13 (Add)	Provision for formal worker representation in decision-making or management, including corporate governance	1	Employee relations Trade unions

Health and safety
GRI Indicator	Description	Status	Online report	Printed report
LA5	Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases	2	Health and safety	p.34 O2 employees > Working for wellbeing
LA6	Description of formal joint health and safety committees comprising management and worker representatives and proportion of workforce covered by such committees	2	Health and safety
LA7	Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers)	1	Health and safety	p. 34 O2 employees > Safe place to work
LA8	Description of policies or programmes (for the workplace and beyond) on HIV/AIDS	3 We have not established separate policies or programmes on HIV/ AIDS as this has not been raised as a priority issue for us in consultations with our workforce or other stakeholders.
LA14 (Add)	Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems	2	Health and safety	p. 34 O2 employees > Safe place to work
LA15 (Add)	Description of formal agreements with trade unions or other bona fide employee representatives covering health and safety at work and proportion of the workforce covered by any such agreements	1	Health and safety Trade unions

Training and education
GRI Indicator	Description	Status	Online report	Printed report
LA9	Average hours of training per year per employee by category of employee	2	Training and development
LA16 (Add)	Description of programmes to support the continued employability of employees and to manage career endings	1	Employee relations
LA17 (Add)	Specific policies and programmes for skills management or for lifelong learning	2	Recruitment and retention Training and development	p.36 O2 employees > Opportunity and high performance

Diversity and opportunity
GRI Indicator	Description	Status	Online report	Printed report
LA10	Description of equal opportunity policies or programmes as well as monitoring systems to ensure compliance and results of monitoring	1	Diversity and inclusion Equal opportunities	p.36 O2 employees > Balancing our make-up p.37 O2 employees > Valuing variety and difference
LA11	Composition of senior management and corporate governance bodies (including the board of directors) including female/male ratio and other indicators of diversity as culturally appropriate	1	Gender	p.37 O2 employees > Valuing variety and difference

Human rights

Strategy and management
GRI Indicator	Description	Status	Online report	Printed report
HR1	Description of policies, guidelines, corporate structure and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results	1	Non-discrimination and Human rights
HR2	Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors	2	Supply chain
HR3	Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring	2	Supply chain	p.15 Your mobile > Where does your mobile come from?
HR8 (Add)	Employee training on policies and practices concerning all aspects of human rights relevant to operations	2	Non-discrimination and Human rights

Non-discrimination
GRI Indicator	Description	Status	Online report	Printed report
HR4	Description of global policy and procedures/programmes preventing all forms of discrimination on operations, including monitoring systems and results of monitoring	2	Non-discrimination and Human rights

Freedom of association and collective bargaining
GRI Indicator	Description	Status	Online report	Printed report
HR5	Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/programmes to address this issue	1	Employee relations Trade unions

Child labour
GRI Indicator	Description	Status	Online report	Printed report
HR6	Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visible state and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results	2	Business principles Supply chain Non-discrimination and Human rights	p.15 Your mobile > Where does your mobile come from?

Forced and compulsory labour
GRI Indicator	Description	Status	Online report	Printed report
HR7	Description of policy to prevent forced and compulsory labour and extent to which this policy is visible state and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring	1 O2's operations are of such a nature that the issue of forced labour within our organisation has not arisen. Our businesses operate in the UK, Germany, Ireland and the Isle of Man. O2's policy on forced labour is included in O2's ethical procurement policy.	Business principles Supply chain	p.15 Your mobile > Where does your mobile come from?

Disciplinary practices
GRI Indicator	Description	Status	Online report	Printed report
HR9 (Add)	Description of appeal practices, including but not limited to, human rights issues	1	Grievance procedures
HR10(Add)	Description of non-retaliation policy and effective confidential employee grievance system (including, but not limited to, its impact on human rights)	1	[Governance and ethics] > Business principles > Grievance procedures

Security practices
GRI Indicator	Description	Status	Online report	Printed report
HR11 (Add)	Human rights training for security personnel	1	Crime prevention

Indigenous rights
GRI Indicator	Description	Status	Online report	Printed report
HR12 (Add)	Description of policies, guidelines and procedures to address the needs of indigenous people	4 Not applicable. O2 only operates in four countries in Western Europe where indigenous populations either do not occur or it is not seen as a separate issue for business to regard.
HR 13 (Add)	Description of jointly-managed community grievance mechanisms/authority	1	As far as applicable:[Governance and ethics] > Business principles
HR 14 (Add)	Share of operating revenues from the area of operations that are redistributed to local communities	1	Community	p.39 Community

Community
GRI Indicator	Description	Status	Online report	Printed report
SO1	Description of policies to manage impact on communities in areas affected by activities, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring	1	Community Health	p.39 Community p.22-25 Health
SO4 (Add)	Awards received relevant to social, ethical and environmental performance	1	Workplace	p.34 O2 employees > Differentiation through our employees p.35 O2 employees (UK/ Ireland) p.36 O2 employees

Bribery and corruption
GRI Indicator	Description	Status	Online report	Printed report
SO2	Description of the policy procedures/management systems, and compliance mechanisms for organisations and employees addressing bribery and corruption	1	Bribery and corruption

Political contributions
GRI Indicator	Description	Status	Online report	Printed report
SO3	Description of policy, procedures/management systems and compliance mechanisms for managing political lobbying and contributions	1	Political contributions
SO5 (Add)	Amount of money paid to political parties and institutions whose prime function is to fund political parties or their candidates	1	Political contributions

Competition and pricing
GRI Indicator	Description	Status	Online report	Printed report
SO6 (Add)	Court decisions regarding cases pertaining to anti-trust and monopoly regulations	4 There are currently no court cases.
SO7 (Add)	Description of policy, procedures/management systems, and compliance mechanisms for preventing anti-competitive behaviour	1	Compliance Roaming	p.15 Your Mobile > Roaming

Product responsibility

Customer health and safety
GRI Indicator	Description	Status	Online report	Printed report
PR1	Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring	1	Customer care Health	p.23 Health
PR4 (Add)	Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches	1 We have not received any fines.
PR5 (Add)	Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services	1 We have not received any fines.	Compliance	p.12 Your Mobile (UK)
PR6 (Add)	Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received	1	Customer care	p. 12 Your mobile (UK)

Products and services
GRI Indicator	Description	Status	Online report
PR2	Description of policy, procedures/management systems and compliance mechanisms related to product information and labelling	1	Pricing Providing appropriate mobile services Handsets
PR7 (Add)	Number and type of instances of non-compliance with regulations concerning product information and labelling including any penalties or fines assessed for these breaches	1	Compliance
PR8 (Add)	Description of policy, procedures/management systems and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. Identify geographic areas covered by policy.	1	Satisfaction and loyalty

Advertising
GRI Indicator	Description	Status	Online report	Printed report
PR9 (Add)	Description of policies, procedures/management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising	1	Compliance
PR 10 (Add)	Number and types of breaches of advertising and marketing regulations	1	Compliance

Respect for privacy
GRI Indicator	Description	Status	Online report	Printed report
PR3	Description of policy, procedures/ management systems and compliance mechanisms for consumer privacy	1	Compliance Privacy
PR 11 (Add)	Number of substantiated complaints regarding breaches of consumer privacy	1	Compliance Privacy

Telecoms supplement

Investment
GRI Indicator	Description	Status	Online report	Printed report
IO1	Capital investment in telecommunication network infrastructure broken down by country/region.	2	Annual report and financial statements	p.6-7 Interview with the Chairman and CEO of O2 plc
IO2	Net costs for service providers under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable. Describe relevant legislative and regulatory mechanisms.	4 Mobile operators are not currently covered by the coverage obligations for universal service; it only applies to fixed networks, hence this indicator is not applicable for O2 to report on.

Health and safety
GRI Indicator	Description	Status	Online report	Printed report
IO3	Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency fields, and exposure to hazardous chemicals.	2	Mast siting Exposure to radio frequency (RF) waves Health and safety	p.24 Health > Protection for workers
IO4	Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to radiofrequency (RF) emissions from handsets	1	Exposure to radio frequency (RF) waves	p.23 Health > The scientific view/ Keeping you informed
IO5	Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) guidelines on exposure to radiofrequency (RF) emissions from base stations.	1	Exposure to radio frequency (RF) waves	p.24 Health > Protection for workers
IO6	Policies and practices with respect to Specific Absorption Rate (SAR) of handsets.	1	Handsets	p.23 Health > The scientific view/ Keeping you informed

Infrastructure
GRI Indicator	Description	Status	Online report	Printed report
IO7	Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible.	1	Environment > Impact of masts and network build Mast siting Mast sharing Industry co-operation	p.31 Environment > Preserving the landscape p.25 Health Mast siting and mast sharing/ Why do we need so many masts
IO8	Number and percentage of stand-alone sites, shared sites, and sites on existing structures.	1	Mast siting Mast sharing	p.25 Health

Access to telecommunication products and services: bridging the digital divide
GRI Indicator	Description	Status	Online report	Printed report
PA1	Polices and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas. Include an explanation of business models applied.	2	Inclusive services	p.14 Your mobile > Inclusive services
PA2	Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.	2	Inclusive services	p.14 Your mobile > Inclusive services
PA3	Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time.	2 Our networks are designed using industry standard design criteria. We monitor the performance of our networks via our Network Operations Centres using internal Key Performance Indicators based on those design criteria.		p.14 Your mobile > Quality standards extended
PA4	Quantify the level of availability of telecommunications products and services in areas where the organisation operates. Examples include: customer numbers/market share, addressable market, percentage of population covered, percentage of land covered.	1	Inclusive services	p.5 O2 in profile
PA5	Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected. Include explanation of approach to pricing, illustrated with examples such as price per minute of dialogue/bit of data transfer in various remote, poor or low population density areas.	2 For details about our tariffs in the various markets, go to : O2 UK O2 Germany O2 Ireland	Pricing Managing mobile costs Pre-pay Inclusive services
PA6	Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief.	1	Crime prevention	p.19 Safety and security (UK) p.20 Safety and security > Assisting emergency response on 7 July

Access to content
GRI Indicator	Description	Status	Online report	Printed report
PA7	Polices and practices to manage human rights issues relating to access and use of telecommunications products and services. For example: Participation in industry initiatives or individual initiatives related to Freedom of Expression; Legislation in different markets on registration, censorship, limiting access; Interaction with governments on security issues for surveillance purposes; Interaction with national and local authorities and own initiatives to restrict criminal or potentially unethical content; Protecting vulnerable groups such as children.	2 Our regulatory department pursues dialogue with all parties that are referred within this indicator as part of its daily practice. In the UK, for example, we comply with RIPA - the Regulation of Investigatory Powers Act - that requires us to cooperate with the authorities on security issues. In addition, we are active members of GeSI, the Global e-Sustainability initiative, which is addressing wider societal issues linked to telecommunications (http://www.gesi.org/)	[Customer care] > Providing appropriate mobile services Responsible marketing Content standards Child protection Access to adult content Excessive spend Text bullying Grooming Gambling Mobile scams and viruses Safety and security	p.16-21 Safety and security

Customer relations
GRI Indicator	Description	Status	Online report	Printed report
PA8	Policies and practices to publicly communicate on EMF related issues. Include information provides at points of sales material.	1	Exposure to radio frequency (RF) waves Customer advice leaflets	p.23-4 Health
PA9	Total amount invested in programmes and activities in electromagnetic field research. Include description of programmes currently contributed to and funded by the reporting organisation.	1	Exposure to radio frequency (RF) waves Independent research	p.23-4 Health
PA10	Initiatives to ensure clarity of charges and tariffs.	1	Pricing
PA11	Initiatives to inform customers about product features and applications that will promote responsible, efficient, cost effective, and environmentally preferable use.	1	Customer advice leaflets

Resource efficiency
GRI Indicator	Description	Status	Online report	Printed report
TA1	Provide examples of the resource efficiency of telecommunication products and services delivered.	1	Handset recycling
TA2	Provide examples of telecommunication products, services and applications that have the potential to replace physical objects (e.g. a telephone book by a database on the web or travel by videoconferencing).	1 In 2004, O2 published research on how mobile communications can change how public services are delivered and how mobile communications can benefit the mobile user. The research report is available through our website. In 2006, O2 published ‘an analysis of how mobile phone use contributes to business productivity’
TA3	Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings.	2 In 2004, O2 published research on how mobile communications can change how public services are delivered and how mobile communications can benefit the mobile user. The research report is available through our website. In 2006, O2 published ‘an analysis of how mobile phone use contributes to business productivity’
TA4	Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.	2	Child protection	p.16-21 Safety and security p.22-24 Health
TA5	Description of practices relating to intellectual property rights and open source technologies.	2 Together with other operators, O2 has established an open mobile terminal platform (‘OMTP’) in June 2004. The OMTP group aims to define those platform requirements necessary for mobile devices to deliver openly available standardised application interfaces that will provide customers with a more consistent and improved user experience across different devices, whilst also enabling individual operators and manufacturers to customise and differentiate their offering. Information on legal requirements is available through our developers’ platform – Source O2. As an operator, O2 does not generate a lot of intellectual property rights being made available to new technologies.

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