This section should guide you in understanding names, terms or phrases that are unfamiliar.
The trade association for the UK's insurance industry representing around 400 companies.
Auditors and audits, internal and external
An official examination and verification of our work.
A reference point against which we can measure future performance.
Measuring our performance against the performance of comparable companies.
The variety of life forms - plants, animals and micro-organisms, their habitats and the ecosystems on which they depend - that make up biological diversity of an environment.
Business in the Community (BITC)
An organisation of over 700 of the UK's top companies committed to improving their positive impact on society. BITC also has a branch in Ireland.Coltan
A naturally occurring compound of columbine and tantalite that is a grey metallic mineral, alternatively known as tantalum. The mineral is used in tantalum capacitors, tiny components that are used to manage the flow of current in mobile phones and other electronic devices.
Code of Practice
O2 with other UK mobile phone operators have developed a Code of Practice, which requires each operator to fulfill agreed standards of behaviour involving the protection of minors and the vulnerable when using a mobile phone.
The main regulatory body for the Irish communications industry.
The means by which a company manages itself and the risks it faces. There are a series of important standards companies must meet on Corporate Governance to maintain their listing on various stock exchanges.
Corporate responsibility (CR)
The management of a company's impact on society and the environment so as to add value to the company and increase wider economic and social well being now, and over the longer term.
Corporate Responsibility Index or CR Index
Business in the Community's Corporate Responsibility Index which measures the performance of over 100 leading UK companies.
DTI or Department of Trade and Industry
UK Government department working to create an environment in which businesses can succeed.
Used to describe General Packet Radio Services the second generation of mobile phone technology which allows users to send and receive data, web-enabled content and pictures as well as voice.
Third generation mobile phone services - also known as Universal Mobile Telephone Services (UMTS) - which are beginning to be introduced and offer much greater data capability.
Global e-Sustainability Initiative (GeSI)
An initiative of Information and Communications Technology (ICT) service providers and suppliers, with the support of the United Nations Environment Programme and the International Telecommunication Union.
A set of voluntary guidelines to help companies report in a full and clear way on their corporate responsibility performance. The guidelines were created by the Global Reporting Initiative (GRI) with the support of the United Nations Environment Programme (UNEP).
ICNIRP or the International Commission on Non-Ionising Radiation Protection
This is one of the international bodies that set safety standards for the operation of mobile communications equipment.
KPIs or key performance indicators
High-level snapshots of a business or organisation based on specific, predefined measures.
LBG or the London Benchmarking Group Model
A model developed by a group of companies to demonstrate and benchmark what their community projects aim to achieve and measure how successful they have been.
The non-financial aspects of our operations that we consider material to our performance and therefore important to disclose and report on.
MOA or the Mobile Operators Association
This is an industry-wide group representing operators in the UK. A similar group in Germany is called the IZMF.
MTHR or the Mobile Telecommunications and Health Research programme
A £10 million programme of studies into the health effects of mobile equipment jointly funded by the UK Government and the industry. A similar programme in Germany is called the Deutsches Mobilfunk Forschungsprogramm.
NRPB or the National Radiological Protection Board
NRPB sets safety standards for the operation of mobile phone masts in the UK.
The Office of Communications is the main regulatory body for the UK communications industry.
The annual survey of opinions of O2 employees.
Sarbanes Oxley Act 2002
A US law requiring companies registered with the Securities Exchange Commission to abide by certain rules including the provision of a confidential help line on which employees can report concerns about the behaviour of their company.
Specific Absorption Rate (SAR) is the exposure limit for mobile phones and measures the amount of radio wave energy that is absorbed by the tissues in the human body.
Those affected by the company including customers, employees, suppliers, the communities we work in and the environment.
The body in Germany setting safety standards for the operation of mobile communications equipment.
Terrestrial Trunked Radio - the technology used in the O2 Airwave service, different to conventional mobile communications technology.
Sets out how directors of companies listed on the Stock Exchange should comply with the UK's Combined Code requirements in setting up internal control procedures to cover such things as financial and operational performance, compliance and risk management.
Verification statement, Verifier
Checking the evidence of a company's progress in relation to a specific target by an independent party. It provides assurance as to reliability and credibility of the information being reported and whether it represents a fair picture of performance.
The brand name for a combined mobile phone and handheld computer offered by O2.