Nuisance calls

See what you can do

If you do receive a nuisance call:

  • Keep calm.
  • Don't give out your mobile number if asked.
  • Let callers identify themselves first, if their number is not displayed on your mobile.
  • Be careful not to leave your name or contact number on your mailbox greeting.
  • If the phone rings again, don't say anything when you answer it.
  • Don't talk to malicious callers.
  • Remember malicious callers use the phone to hide behind, because most would be too frightened to say the same things to your face.

What can you do?

  • Dial 100 from your O2 mobile (O2 UK only).
  • Contact your Service Provider if you have a Pay Monthly mobile, or the Nuisance Call Bureau that can also be contacted directly by email at: ncb@o2.com.
  • If you have a Pay & Go mobile you should either contact the Police to report that a crime has been committed or customer service who will pass your details to the Nuisance Call Bureau if further help is needed.

If you receive text 'spam' or 'scam' messages

  • Forward them to short code 7726 (O2 UK only).
  • The Nuisance Call Bureau will investigate it for you.