Engaging responsibly

Crowd of raised hands at outdoor concert

How do I voice my concerns?

O2 values your feedback on a range of subjects, including customer service, communications masts and health issues as well as child protection or nuisance calls. Find out how you can contact us within this section of the report.

A culture revolving around you Deciding what to report on Understanding opinion Contact us

Today the mobile phone is a widely used, everyday product. It has mass appeal, offering exciting ways to keep in touch and interact.

What are the issues?

Are Corporate Responsibility issues considered at the top level?
Who do we talk to about our impacts and initiatives?
What do people think of us?
How do we decide if we're doing the right thing?
How do we manage our impacts?
How do we take new challenges on board?

What others have to say

"This entry [from O2] showed how the spirit of CSR [corporate social responsibility] filters through the whole organisation - an imaginative approach directed at the public as well as their own staff, dealing with a broad range of stakeholder issues."

Judges' quote on O2's winning entry at the European Strategic Risk Awards 2005 - best CSR programme of the year.