Informed debate

Our leaflets now include information on health, child protection, customer safety and safe driving. We are committed to encouraging further debate on these issues.

We do not always get this right. During the year we were made aware of some criticism regarding the availability of Department of Health leaflets in our UK stores. So we improved our stocks of leaflets and included this measure in our regular internal store audits. At the same time, we produced new O2 health and safety leaflets, which can be viewed within our downloads section.

In 2004, we took a lead role in two health seminars, jointly organised by GSME, the European Commission and the Mobile Manufacturers' Forum. Consumers, regulators, industry bodies, activists and European MPs attended the events. A third seminar is being organised to take place in September 2005. The theme will be risk communication and stakeholder dialogue.