Understanding opinion

To be really effective, our management systems need to be responsive to a wide range of concerns. That is why we put such a high value on communication with stakeholders. It allows us to talk, listen and learn from the groups of people who have a direct or indirect interest in O2. It also helps us to shape our policies and processes so that we can safeguard our reputation and continue to operate in a sustainable way. A summary chart of our stakeholder groups is included below.

We engage regularly with a number of interest groups. Informal engagement support formal contractual arrangements or agreements, such as those with our suppliers or trade unions and works councils. We also engage proactively with employees to improve our workplace, with our customers to ensure increased understanding of their needs, and with campaigning organisations to understand the wider social and environmental implications of our operations.

During the year, a specific method was developed to track and map our engagement with stakeholders and to ensure this could in future fully support the decision-making of the Board and its sub-committees.

Who we talk to