Customers come first
Research suggests that mobile customers are getting more critical about the service they receive from our industry.
“The impact of human touch is increasingly decisive in customer satisfaction ratings.”
Source: The Loyalty Report, 2005
At O2, our approach is to put customers at the heart of everything we do. We try to listen carefully to customers’ needs and respond quickly to their concerns.
Our customer satisfaction scores met our targets last year and in Germany and the UK we were ranked first among all operators.
For more information visit the following pages in our extensive online resource
