Corporate responsibility approach

As a company, O2's goal is to enrich the lives of those we touch: our customers, our employees, our shareholders and the communities in which we work.

We want the benefits of our mobile services to reach as many people as possible. We want to achieve this in a open, bold, clear and trusted way that makes us responsive to the aspirations and concerns of everyone.

We have put a lot of work into making sure we operate as a responsible business that can really live up to these values.

Our objectives are broad:

• To make our employees proud to work for O2.
• To achieve continuous improvement in all our operations.
• To take careful account of the social, environmental and ethical influences of our business and to manage them well.
• To understand the needs and opinions of a wide range of stakeholders.
• To develop mobile services that contribute to people's well-being and safety.
• To support and energise the communities we serve.