Products & services

Customers judge us by the standards we achieve in our products and services. This is a vitally important area for O2 and one where we hope to stand out amongst our competitors.

The Board has ultimate responsibility for making sure that our products and services meet and, where possible, exceed customer expectations.

Directors act as stewards of our promise to offer customers good value and high quality products and services that are safe to use and have as little impact on the environment as possible. Our Group Champion for quality, liaising with champions within each of our businesses. Our Business Principles explicitly commit everyone at O2 to play their part in achieving these goals.

We use the ISO 9001:2000 quality standard to improve our products and services and employ a range of other standards, codes of practices and the European Foundation for Quality Management (EFQM) Excellence model to help us in this work. The EFQM allows us to measure our performance against a whole range of other organisations in Europe.